• Lead , WFM Reporting…

    CenterWell (Annapolis, MD)
    …on problems of diverse scope and complexity ranging from moderate to substantial. The Senior Lead of WFM Reporting is responsible for the data architecture ... and help us put health first** The Data and Reporting Lead generates ad hoc reports and...Team Leadership: Manage, mentor, and develop a team of WFM Reporting Analysts. Set coding standards, conduct… more
    CenterWell (01/08/26)
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  • Director of Workforce Management and Capacity…

    Datavant (Annapolis, MD)
    …changes, financial targets and personnel types for all retrieval methods. + Lead long-range forecasting development that leverages predictive analytics , advanced ... will provide strategic leadership and long-term planning for all Payer WFM programs supporting multi-site, multi-channel and Global contact center operations. This… more
    Datavant (01/06/26)
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  • Team Lead , Quality Excellence

    RxBenefits (Baltimore, MD)
    …hiring! We are adding resources to the Member Services team. The Quality Excellence Team Lead will lead a team of Quality Analysts focused on improving the ... evolving business needs. In addition, the Quality Excellence Team Lead will lead a team of Mentors...staff motivated and optimize performance + Support Workforce Management ( WFM ) activities to ensure agent competency and training timelines… more
    RxBenefits (01/13/26)
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  • Senior Technical Project Manager

    Leidos (Gaithersburg, MD)
    …We are seeking a highly skilled **Senior Technical Project Manager** to lead the planning, execution, and delivery of Salesforce CRM and Contact Center ... customers to probe for and understand agency mission needs. + Lead end-to-end project lifecycle management, including initiation, planning, execution, monitoring,… more
    Leidos (01/10/26)
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