- CVS Health (Annapolis, MD)
- …Guidelines. **Required Qualifications** Demonstrated leadership abilities. Experience with inbound call center operations. **Preferred Qualifications** - 2 years ... - Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. Is visible and… more
- Humana (Annapolis, MD)
- …+ Bachelor's degree + Applied knowledge of Direct Marketing Processes + Call Center /Contact Center Operations leadership + Project Management ... our caring community and help us put health first** Call Quality Professionals provide information that will assist in...by the Federal Government. Travel: While this is a remote position, occasional travel to Humana's offices for training… more
- Evolent (Annapolis, MD)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... improvement, and clinical excellence. + **This position is 100% Remote and can be completed from any state. Multiple...state or federal health care program, including Medicare or Medicaid , and is not identified as an "excluded person"… more
- Prime Therapeutics (Annapolis, MD)
- …make. **Job Posting Title** Medication Therapy Management (MTM) Specialist - Remote **Job Description** The Senior Medication Therapy Management (MTM) Service ... targeted population; for Medicare, is Centers for Medicare & Medicaid Services (CMS) compliant + Act as a Subject...Pharmacists + Facilitate training for new hire classes, including call shadowing; complete Quality Assurance on recorded calls and… more
- Humana (Annapolis, MD)
- …virtual position? Humana's Care Management Support Assistants perform their role in a call center environment that includes working in an auto-dialer telephone ... speed of change in healthcare. **Training and Schedule** + Call center hours of operation are Monday-Friday...to keep you informed. Travel: While this is a remote position, occasional travel to Humana's offices for training… more
- Cardinal Health (Annapolis, MD)
- …experience, preferred + Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred + Clear knowledge of ... calls, with ability to determine needs and provide one call resolution + Responsible for reporting adverse events within...Medicare, Medicaid & Commercial payer policies and guidelines for coverage,… more
- Humana (Annapolis, MD)
- …Familiarity with service operations such as workforce management, customer service, or call center environments + Proficiency with program and project management ... (eg, Microsoft Project, Planner, Azure DevOps, or Jira) **Additional Information** + Remote role; Washington, DC metro area preferred (hybrid option available with… more
- CenterWell (Annapolis, MD)
- …field + Health Plan experience + Previous Medicare/ Medicaid Experience a plus + Call center or triage experience + Bilingual is a plus Travel: While this ... is a remote position, occasional travel to Humana's offices for training...company: CenterWell creates experiences that put patients at the center . As the nation's largest provider of senior-focused primary… more