- Prime Therapeutics (Annapolis, MD)
- …of that. It fuels our passion and drives every decision we make. **Job Posting Title** Sr . IT Service Management Analyst - Disaster Recovery Remote **Job ... Description** **As a Sr . IT ** ** Service Management Analyst you** **will support the enterprise IT Disaster Recovery process with the goal of ensuring… more
- SHI (Annapolis, MD)
- …Detailed knowledge of ITIL methodologies, JavaScript, web software design principles, and IT Service Management processes (Incident, Problem, Change, ... and applications. + Utilize ITIL v4 principles to enhance service management processes and workflows. + Build...or more applications preferred + Additional experience within the IT or Software Asset Management field **Certifications… more
- Ensono (Annapolis, MD)
- Senior Service Delivery Manager - Central Time...you to apply.** **Required Qualifications** + 5+ years of IT Service Management experience in a ... multi-platform, outsourced environments + In-depth knowledge of escalation procedures, incident management , and other disciplines related to service delivery +… more
- Leidos (Baltimore, MD)
- …tools (Confluence, Jira, Kanban, etc.) + Knowledge and experience with Cloud Services, IT Service Management tools, Disaster Recovery and Business Continuity ... as an IT Technical Project Manager developing and implementing Project Management Plans. + Experience in Agile methodology and related management tools… more
- Cisco (MD)
- …reach new heights with a team that has your back. **Role:** We are seeking a dynamic Senior IT Service Management (ITSM) Practice Lead to join the ... to align processes with tool functionality, and drive a culture of Continuous Service Improvement across ITSM capabilities. **Meet the IT Solutions Team:** If… more
- Prime Therapeutics (Annapolis, MD)
- …of that. It fuels our passion and drives every decision we make. **Job Posting Title** Sr . IT Systems Engineer (IBM i) **Job Description** The Sr . IT ... matter expert and performing activities required for the support of secured IT infrastructure. This position is also responsible for managing work direction,… more
- Ensono (Annapolis, MD)
- …status reports for implemented IT service changes to senior management . ** IT Service Management (ITSM):** 1. Conduct framework setup ... will include incident management , service change management , and IT service management , ensuring the smooth operation of IT services and… more
- SAIC (Germantown, MD)
- **Description** We are currently seeking a motivated, career and customer service -oriented Sr . Tier II Help Desk Analyst to begin an exciting and challenging ... schedule installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum… more
- Exelon (Baltimore, MD)
- …with ServiceNow + Perform, manage, and appropriately document work activities relating to IT service portfolios or products in support of our business partners ... services, projects, portfolios, products and processes related to IT Asset Management in ServiceNow. Creates and...+ Carry out IT activities required to manage service level… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …* Required Experience: 5+ years of related experience in a senior management role overseeing digital services or IT operations, preferably in a ... Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services. + Ensure service levels meet or exceed agreed-upon… more