- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- **What is the position?** The Bilingual Tier 1 Service Desk...need?** + High school diploma or GED. + Customer Service experience - 2 or more years ... updates to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- Leidos (Odenton, MD)
- …that customers have confidence that their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators and Engineers when ... technician will be responsible for documenting all work in the customers service management system. **Primary Responsibilities:** + Respond to requests for support… more
- IBM (Frederick, MD)
- …our Rocket Center, WV location. We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end users ... timely resolution or escalation. * Escalate unresolved issues to Tier 2 or Tier 3...and equipment provisioning. **Required technical and professional expertise** * 1 + year of experience in customer service … more
- Synergy ECP (Columbia, MD)
- System Administrator 2 Columbia, MD (http://maps.google.com/maps?q=Columbia+MD+USA+21046) Job Type Full-time Description System Administrator Level 2 Provides ... resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier II (Escalation) problem… more
- M. C. Dean (Annapolis Junction, MD)
- …position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, diagnosis and resolution of problems and supports ... for the better. We are seeking a **System Administrator 2 ** to join our **Security and Electronic Systems (SES)**...+ Contribute to physical security system support to meet service level agreements. + Support configuration and management of… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Location: Aberdeen Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end ... Service Desk Technician - Intermediate Clearance Required: Active...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical… more
- COMSO, Inc (Fort Meade, MD)
- …resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier 3(Escalation) ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...and using IT systems (U) Provide Tier 1 (Help Desk) and Tier 2… more
- COMSO, Inc (Fort Meade, MD)
- …resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier 3(Escalation) ... OS, Cent OS/Red Hat OS CE certifications. + Two ( 2 ) years of experience with Service Management...and using IT systems + Provide Tier 1 (Help Desk) and Tier 2… more
- Continental Fire Sprinkler Company (Hanover, MD)
- …Technology, Construction Management, or related degree preferred (Associates degree also considered), or 1 - 2 years fire sprinkler design experience, or 2 + ... Overview** Continental Fire Sprinkler Company, a subsidiary of Kiewit, is a full- service fire suppression company that designs, installs, services and inspects fire… more
- Themis Insight (Fort Meade, MD)
- …for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, ... and using IT systems + Provide Tier 1 (Help Desk) and Tier 2...+ Two ( 2 ) years of experience with Service Management (ITSM) is required. + 1 -3… more
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