- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …. + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more
- US Bank (Annapolis, MD)
- …Friday (9am-5pm EST)._ **Daily Responsibilities:** + Technical Subject Matter Expert: Provide Tier 2 agents with mentor support when dealing with a difficult ... you excel at-all from Day One. **Job Description** The Tier 3 team is focused on improving...a resource to provide a broad range of advanced technical support to the customer success team… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- The Tier 2 Technical Support Operations...research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National.... + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …is expanded knowledge and skill sets, ultimately reducing the number of tickets that require Tier 3 support + Improve upon existing Support documentation ... Title: Application Support Engineer ( Tier 3 )...operations Requirements: + Current or previous experience in a technical Support or Engineering role at Get… more
- IT Veterans (Annapolis Junction, MD)
- …Unified Communications (UC) and Audio Visual Multi-Media (AVMM) systems. The Tier 3 Engineer will serve as a senior technical resource, resolving escalated ... Tier 3 Unified Communications/Audio Visual Engineer...(LMR), and secure AVMM environments. This role requires advanced technical knowledge, strong problem-solving ability, and the capability to… more
- GovCIO (Annapolis, MD)
- …seeking an Associate Service Desk Technician - Tier I to deliver exceptional first- tier technical support to our nation's Veterans. to provide first- ... tier technical support to Veterans and VA providers....tier technical support to Veterans and VA providers. This role focuses...3 (Sun) **WHAT YOU'LL BE DOING** As a Tier 1, you will have a strong passion for… more
- CACI International (College Park, MD)
- Tier 3 Network Administrator Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... (WAN), Unified Communication (UC), Video telecommunication and Streaming services. As a Tier 3 Network Administrator, you'll be challenged with hard complex… more
- CACI International (Annapolis Junction, MD)
- Network Engineer Tier 3 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... **Opportunity:** Team CACI is seeking a Senior Network Engineer to support an Intelligence Community customer's diverse network infrastructure, including CAN, LAN,… more
- Nightwing (Annapolis Junction, MD)
- …Job Responsibilities:** **Serve as a primary escalation point for Tier 2 and Tier 3 support , resolving complex incidents across IT systems, applications, ... civil, and commercial markets. **Nightwing is seeking an experienced** **Senior Technical Support Engineer** **, who will play a critical role in supporting… more
- Oracle (Annapolis, MD)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
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