- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …. + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more
- CACI International (Annapolis Junction, MD)
- …optimization across diverse platforms + Provide Tier 1, Tier 2, and Tier 3 technical support and root cause analysis for escalated issues + ... We are hiring a seasoned System Administrator - Level 3 to provide advanced technical leadership and hands-on support for implementation, troubleshooting,… more
- Leidos (Rockville, MD)
- …processes, technical reviews, and configuration control boards. + Provide tier 3 technical escalation support and guidance for IT staff. + Experience ... and effective communication, working seamlessly with cross-functional teams to ensure top- tier support and operational excellence. **Candidate MUST:** Be able… more
- Brivo (Bethesda, MD)
- …to Brivo's hardware and cloud-based services. Qualifications + 3 + years of Tier II technical support experience in a call-center environment, ... Summary The Technical Support Representative ( Tier II) is a mission-critical role at Brivo, serving as the primary technical point of contact for our… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- The Tier 2 Technical Support Operations...research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National.... + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …is expanded knowledge and skill sets, ultimately reducing the number of tickets that require Tier 3 support + Improve upon existing Support documentation ... Title: Application Support Engineer ( Tier 3 )...operations Requirements: + Current or previous experience in a technical Support or Engineering role at Get… more
- IT Veterans (Annapolis Junction, MD)
- …Unified Communications (UC) and Audio Visual Multi-Media (AVMM) systems. The Tier 3 Engineer will serve as a senior technical resource, resolving escalated ... Tier 3 Unified Communications/Audio Visual Engineer...(LMR), and secure AVMM environments. This role requires advanced technical knowledge, strong problem-solving ability, and the capability to… more
- CACI International (Annapolis Junction, MD)
- Network Engineer Tier 3 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... **Opportunity:** Team CACI is seeking a Senior Network Engineer to support an Intelligence Community customer's diverse network infrastructure, including CAN, LAN,… more
- General Dynamics Information Technology (Elkridge, MD)
- …Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Computer Hardware,Hardware Troubleshooting,Troubleshooting **Experience:** ... and conducting training either on-site or over-the-phone. + Provides technical assistance and support related to computer...TO SUCCEED: + Required Education and Experience: HS/GED + ** 3 + years** + Certifications: DoD Manual 8570.01-M at the… more
- Oracle (Annapolis, MD)
- …analysis of complex mechanical issues impacting data center operations. Provide tier 3 support and technical escalation as required. + **Load ... and environmental conditions for current and planned IT loads. + **Project Support :** Collaborate with engineering and project teams to develop, review, and… more