• Tier I Call Center…

    TekSynap (Silver Spring, MD)
    …to the Help Desk by creating, updating, and managing requests. + Meet First Call Resolution ("FCR") goals; suggest improvement to increase the FCR rate. + Provide ... with system information, changes, and updates to increase first call resolutions and Client service satisfaction. + Document and...Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
    TekSynap (07/18/25)
    - Related Jobs

  • Tier II Systems Engineer

    CACI International (Forest Heights, MD)
    …manner. * Handle incoming technical escalations from Service Desk, Network Operations Security Center , and other support teams. * Draft and send incident ... Tier II Systems Engineer Job Category: Information Technology...II Systems Engineer is primarily focused on systems administration support and will respond to monitoring alerts and manage… more
    CACI International (07/24/25)
    - Related Jobs

  • Tier I-NOC Technician

    TekSynap (Rockville, MD)
    …& Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support , diagnosis, ... TEAMS, MS Exchange Management Console, Internet Explorer. + Provide Tier I support to resolve problems on...Medium-High + Work schedule: Evening, overnight, weekend, holiday and on- call work is required. Flexible and able to work… more
    TekSynap (07/18/25)
    - Related Jobs

  • Tier 2 Help Desk Technician

    Davis-Ulmer Sprinkler Co. Inc. (Beltsville, MD)
    … the demands of emerging applications. Due to continued growth, we are looking for a Tier 2 Help Desk Technician to support our team in Beltsville, MD. In this ... Tier 2 Help Desk Technician Beltsville, MD 20705...technology to improve the ability of CCi's Customer Service Center to provide better support and quality… more
    Davis-Ulmer Sprinkler Co. Inc. (07/29/25)
    - Related Jobs

  • Program Manager

    TekSynap (Fort Detrick, MD)
    …and user resources. + Oversee the Tier I Call Center , Tier II Deskside and Remote Support , and other optional task areas to ensure compliance with ... incident management, service requests, and problem resolution with internal and external support teams. + Monitor service desk metrics, including average speed to… more
    TekSynap (07/16/25)
    - Related Jobs

  • Customer Service Quality Assurance Specialist III…

    ASM Research, An Accenture Federal Services Company (Annapolis, MD)
    …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... ASM Research provides services in support of the Military OneSource Program for military...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
    ASM Research, An Accenture Federal Services Company (06/06/25)
    - Related Jobs

  • Help Desk Support Analyst (Senior-Level)

    Link Solutions Inc (Frederick, MD)
    …solutions if the problem cannot be resolved within an appropriate timeframe. + Provide on- call support outside of core work hours for unscheduled events or ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a… more
    Link Solutions Inc (07/04/25)
    - Related Jobs

  • Technical Support Representative

    Brivo (Bethesda, MD)
    …a case management system Qualifications + 3+ years of experience in a technical support call center supporting hardware/firmware and UI applications + ... Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support ...handle Tier II issues and provide technical support in areas such as installations, maintenance, account and… more
    Brivo (06/17/25)
    - Related Jobs

  • Senior Technical Support Engineer, MI - I

    Fujifilm (Annapolis, MD)
    **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1) provides highly visible remote technical support across our product lines for ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...troubleshooting the issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a… more
    Fujifilm (07/16/25)
    - Related Jobs

  • Quality & Commissioning Manager

    NTT America, Inc. (Annapolis, MD)
    …willing to work outside normal business hours, including weekends, late nights, holidays, and on- call support . + Must be available by cell phone for availability ... center projects. **REQUIRED EXPERIENCE** Three years in a data center environment managing projects/operations of a Tier 3 data center . + 2 years Data … more
    NTT America, Inc. (07/16/25)
    - Related Jobs