- Berkshire Bank (Pittsfield, MA)
- Division: Retail Banking Department: Call Center Reports to: Call Center Manager Status: Non-Exempt Grade: 6 Pay Range: $19.00 - $31.86 Actual ... of knowledge to ensure the development of a full-service, omni-channel contact center which may include account opening, loan applications, loan payments, live chat,… more
- Teleperformance USA (MA)
- …TP, the sky is the limit!** **Purpose** **The Client Solutions Account Manager will oversee the execution and implementation of organizational strategies based upon ... company** **objectives** **and budgets.** **You will foster a strong relationship with the Teleperformance clients as well as internal operational leaders to deliver a strategic partnership that produces top level KPI performance.** **You will serve as a… more
- MAPFRE Insurance (Webster, MA)
- …are proud to be an equal opportunity employer._ **Nearest Major Market:** Worcester **Job Segment:** Call Center Manager , Call Center Supervisor, ... with agents and customers through calls and occasional visits. + Monitor call flow and compliance using Genesys system. + Collaborate with other management… more
- ASM Global (Worcester, MA)
- …provided . Applicants that need reasonable accommodation to complete the application process may call ###. HR Manager DCU Center 50 Foster Street Worcester, ... concerning coming attractions. Supervisory Responsibilities: Assists the Box Office Manager with management of Ticket Sellers. Carries out supervisory… more
- Beth Israel Lahey Health (Boston, MA)
- …aspects, supervises staff and facilitates the daily operation of the Gastroenterology call center with commitment to providing the highest quality of ... and objectives, personnel, resources and equipment of the Patient Service Center . Implements and coordinates all operational and administrative processes for the… more
- Beth Israel Lahey Health (Westwood, MA)
- …and processing a high volume of incoming calls in a dedicated call center . **Job Description:** **Essential Responsibilities:** Answers, screens and processes ... Strong typing skills 40+ wpm. Knowledge of medical and pharmacy terminology. Call Center and/or telephone customer service experience. Specialty Pharmacy… more
- Beth Israel Lahey Health (Amesbury, MA)
- …BILH team, you're not just taking a job, you're making a difference in people's lives.** Call Center - Amesbury. Monday 8:00 am - 4:30 pm Tuesday 8:00 am - ... information and data accurately and efficiently. Preferred Qualifications & Skills: . Call Center and/or telephone customer service experience . Strong typing… more
- Fallon Health (Worcester, MA)
- …High school diploma or GED is preferred but we would consider relevant customer service call center work experience in lieu of this. * Bachelor's degree or ... of Purpose:** Under the direction of the Market Research Manager , supports Fallon by making Welcome/Outreach calls to members...Minimum of one year Customer Service experience in a call center environment + Computer skills +… more
- Beth Israel Lahey Health (Westwood, MA)
- …difficult and/or unpredictable situations. Work progress is monitored by supervisor/ manager . 4. **Written Communications:** Ability to communicate clearly and ... to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. 6. **Knowledge:** Ability to… more
- Liberty Utilities (Fall River, MA)
- Manager , Vendor & Workforce Management (Utility Contact Center )) LU Service Corp. Joplin, MO, US, 64804Joplin, MO, US, 64801Massena, NY, US, 13662Fall River, MA, ... accountable for optimizing the performance of both internal and outsourced contact center operations serving gas and electric customers. This role ensures service… more