- Cognizant (Boston, MA)
- …satisfaction in all interactions. + Have a basic understanding of healthcare call center operations which is advantageous. + Be adaptable to changing processes and ... technologies in a dynamic work environment. **QUALIFICATIONS:** High school diploma GED Certificate or equivalency. Associate or bachelor's degree in healthcare management preferred. Minimum of two years' experience in customer service including six months in… more
- Kyndryl (Boston, MA)
- …and strategic goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Cayuse Holdings (Boston, MA)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote (M-F 6pm-3am EST) **_SALARY:_** ... $20.00-$22.00/hr **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using… more
- Omni Hotels (Boston, MA)
- …The property features seven outlets for drinking and dining, a signature spa, fitness center , and rooftop pool. It boasts more than 100,000 square feet of meeting ... Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four...introduces and schedules Spa services and operations through direct contact , either in person or by phone/email with Resort,… more
- East Boston Neighborhood Health Center (Revere, MA)
- …+ Collaborate with external stakeholders, such as the NeighborHealth Referrals Department and Contact Center , to improve workflows and share efficiencies. + Work ... your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center ! As one of the largest community health centers in the country,… more
- Fresenius Medical Center (Waltham, MA)
- …and innovative practices in total rewards to address global talent needs. + Primary contact of Total Rewards and our Business. + Liaison to business on escalations ... regulatory changes. **_Leadership and Collaboration_** **:** + Act as a change agent to influence and support cultural alignment with total rewards strategies. +… more
- Under Armour, Inc. (Boston, MA)
- …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to...is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations… more
- Ryder System (Boston, MA)
- …to implement or update integrations + Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app + Ensure compliance with data ... the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough...HR Service Configuration, HR Case and Knowledge Management, Employee Center Pro. + Experience with developing in ServiceNow (eg… more
- J&J Family of Companies (Danvers, MA)
- …would like to request an accommodation, please email the Employee Health Support Center (###@its.jnj.com) or contact AskGS to be directed to your accommodation ... and technical expertise to serve as a point of contact between the in-house patent legal group and the...the US Patent and Trademark Office as a Patent Agent is required. Experience and Skills: . 1 year… more
- Omni Hotels (Boston, MA)
- …The property features seven outlets for drinking and dining, a signature spa, fitness center , and rooftop pool. It boasts more than 100,000 square feet of meeting ... Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four...requests. + Check for group reservation errors - and contact caller of the reservation or group contact… more