- Kyndryl (Boston, MA)
- … agents. + Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Baystate Health (Holyoke, MA)
- … service improvement, serves on departmental and interdepartmental committees and keeps Contact Center and Practice Leadership apprised of any clinical and ... Reporting to the Director of Ambulatory Nursing and The Contact Center Director, the Clinical Nurse Manager...to work in a fast paced, dynamic patient centered customer service environment Manage a team of… more
- Humana (Boston, MA)
- …+ **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
- Middlesex Savings (Westborough, MA)
- …completion, discussion will be held regarding transition to hybrid work.** **Overview** The Contact Center Specialist I is a key role focused on providing ... complex loan inquiries. + Meets expectations for all call center related statistics, including but not limited to measurement...School Diploma is required Work Experience + 6-12 months customer service preferably in banking, financial services… more
- Clean Harbors (Norwell, MA)
- …verbal communication skills. + Excellent interpersonal and organizational skills. + Excellent customer service skills. + Decisiveness and initiative. + Ability ... Clean Harbors is seeking an **Emergency Call Center Representative** to join our safety conscious team.....every call notifying appropriate personnel of call ensuring complete customer satisfaction. + Publish detailed EOC Report documenting every… more
- Needham Bank (Needham, MA)
- …guidelines. The Customer Care Center Specialist II will identify the customer 's service and banking needs and provide solutions to maintain and establish ... Job Descriptions: Job Summary: This position provides customer service and banking solutions, education...Normal business office environment + Customer Care Center specialists work in an inbound contact … more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …+ Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ... Monitors customer interactions and reviews and analyzes customer...policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …+ Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service . + Demonstrates exceptional understanding of military culture ... Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates expertise in handling and… more
- Boston University (Boston, MA)
- …serious situation, and place service calls. The Operations & Service Center maintains a 24/7 point of contact for all facilities related activities. ... **OPERATIONS SERVICE CENTER DISPATCHER, Facilities Management &...+ A high level of phone etiquette, professionalism and customer service skills at all levels is… more
- Boston University (Boston, MA)
- …serious situation, and place service calls. The Operations & Service Center maintains a 24/7 point of contact for all facilities related activities. ... **OPERATIONS SERVICE CENTER DISPATCHER, Facilities Management &...+ A high level of phone etiquette, professionalism and customer service skills at all levels is… more
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