- Needham Bank (Needham, MA)
- Job Descriptions: The Customer Experience Director will oversee and optimize the customer journey for both B2B and B2C clients utilizing the Bank's ... essential duties. ESSENTIAL DUTIES & RESPONSIBILITIES + Lead the end-to-end customer experience for businesses and consumers leveraging sponsored payments… more
- Robert Half Finance & Accounting (Amherst, MA)
- Description Job Title: Director , Customer Experience & Operations **Permanent, full time** Location: Must be able to commute to Amherst, MA 1x a week! ... -focused Director to lead initiatives that enhance the end-to-end customer experience . This role drives operational excellence, translates customer… more
- Philips (Cambridge, MA)
- …and financial performance within your zone while delivering an exceptional overall customer experience . The Zone Installation Director reports into ... **Zone Installations Director for Medical Devices - Midwest** As Zone...Therapy business. **Your role:** + Leader of approximately 24 Customer Project Managers (CPMs) who are the primary liaison… more
- CVS Health (Wellesley, MA)
- …more compassionate. And we do it all with heart, each and every day. The Director of Customer Strategy will be responsible for developing the strategy that ... across the organization. They will report into the Executive Director , Customer Segmentation within the Pharmacy and...experience in retail, CPG, or other related field. Experience in customer strategy a plus. **Preferred… more
- Celestica (Boston, MA)
- …experience in leading account engagements with responsibility for customer satisfaction, contract negotiation, commercial management, financial performance and ... revenue. The relationships will be complex in nature with interfaces to several different customer functional CLS sites. The Director will act as the primary… more
- Boston University (Boston, MA)
- …employees per semester alongside the Senior Assistant Director for Visitor Experience . This role provides customer service support to visiting students and ... **Assistant Director of Visitor Experience , Enrollment, Undergraduate...Experience . The Assistant Director for Visitor Experience primary duties include: + Providing customer … more
- Sanofi Group (Cambridge, MA)
- **Job Title:** Senior Director , Radioligand Therapy Delivery and Customer Service **Location:** Cambridge, MA **About the Job** Sanofi Oncology is pioneering the ... and seamless delivery of this time-sensitive therapy, we are seeking a **US/Global Director , Radioligand Therapy (RLT) Delivery & Customer Services** . This… more
- Lumeris (MA)
- …and engagement of _Tom_ services with customers. Use data-driven insights to optimize customer experience and outcomes. + ** Customer Health Monitoring** : ... that values its people and empowers you to make an impact. **Position:** Director , Customer Success Lumeris Tech **Position Summary:** Own ongoing operations… more
- Rubrik (Boston, MA)
- …management, Rubrik empowers enterprises to simplify and secure their digital infrastructure. As ** Director , CXO Customer Advocacy** , you will shape and scale a ... Demonstrated success engaging C-level stakeholders and driving peer-based advocacy initiatives. + Experience working with GTM teams to match customer advocates… more
- Beth Israel Lahey Health (Boston, MA)
- …identify and address inefficiencies, and enhance overall productivity and internal customer experience . + Ensures appropriate SPC organizational structure as ... making a difference in people's lives.** Under the direction of the Executive Director of Sponsored Programs Administration (SPA), the Director of Sponsored… more