- The Hertz Corporation (Boston, MA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate… more
- Michaels (Hadley, MA)
- …with the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in ... Store - HADLEY, MA Deliver a customer centric shopping experience by managing...recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in… more
- Staples (Framingham, MA)
- …feedback to merchandising and marketing community to enhance the customer experience + Partner with Sales Manager to develop strategies and approaches ... managing a book of business or key Staples Retail customers, delivering a positive experience to both customers and business partners, as well as delivering on sales… more
- Coinbase (Boston, MA)
- …*Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible for building, ... the Director of Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture, and execution for… more
- Coinbase (Boston, MA)
- …at the intersection of product and support to transform the customer experience . We're hiring a Program Manager , Coinbase One, to evolve Priority Support ... You'll Do* * Own the end-to-end Coinbase One CX experience across Priority Support, Coinbase One Card, and Account...CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through… more
- Fujifilm (Boston, MA)
- …adoption and addressing any customer issues, to ensure ongoing positive customer experience + Support Territory Manager counterpart by maintaining ... Managers to demo FUJIFILM Sonosite products, close deals, and ensure ongoing positive customer experience . After the sale, this role owns client relationships… more
- Capital One (Boston, MA)
- Strategic Customer Development Manager , New England - Business Cards & Payments (Remote-Eligible) **Strategic Customer Development Manager , New England - ... needs are met in a seamless and beautiful way. To be successful, a Strategic Customer Development Manager will meet customers where they are and adjust their… more
- Liberty Utilities (Blackstone, MA)
- Manager , Voice of the Customer Insights...related field (or equivalent experience ). + Prior experience associated with market research and customer ... goal outcome and how we achieve it. **Purpose** The Manager of Voice of the Customer is...Excellence, implement industry best practices, and KPI's. **Education and Experience ** + Bachelor's degree in Business, Operations, or a… more
- Humana (Boston, MA)
- **Become a part of our caring community and help us put health first** The Customer Success Manager is a key leadership role responsible for ensuring customer ... on retention objectives and test new business initiatives. The Customer Success Manager plays a critical role...a related industry + 3+ years of formal/informal leadership experience + Proven ability to coach and develop team… more
- Capital One (Boston, MA)
- Senior Manager , Customer Trust & Field Security Specialist - Capital One Software (Remote) About the Role: We are seeking an experienced and detail-oriented ... Senior Manager with...and collaborate effectively with cross-functional teams. Preferred Qualifications: + Experience in developing and implementing scalable Customer … more