• Customer Service Analyst

    Pearson (Boston, MA)
    **Position Summary:** Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a team dedicated to providing Pearson ... employees to enhance the educational experience of students. The Part-Time Customer Service Analyst provides consistent, professional, courteous,… more
    Pearson (10/02/25)
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  • Customer Service Specialist…

    ASM Research, An Accenture Federal Services Company (Boston, MA)
    …code rejects, issue follow up and resolution as requested. + Researches and analyzes customer service issues to provide information and solutions in a timely ... + High School Diploma or GED. + 2-5 years or related experience in Customer Service or public relations. **Other Job Specific Skills** + Excellent customer … more
    ASM Research, An Accenture Federal Services Company (07/20/25)
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  • Bilingual Service Desk Analyst…

    CAI (Boston, MA)
    …solve requests. **Job Description** We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst ** to provide Level 1 ... Bilingual Service Desk Analyst (German/English) **Req number:**...Desk support to our customers applying technical knowledge and customer service skills via phone, email, or… more
    CAI (09/20/25)
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  • Service Desk Analyst Tier 1

    Beth Israel Lahey Health (Charlestown, MA)
    … relations and communications skills. This individual must be skilled in both customer service and various information technology areas. On a day-to-day basis, ... job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering...1 support position is responsible for all aspects of customer requests and incident management. This includes logging, triaging,… more
    Beth Israel Lahey Health (09/05/25)
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  • Principal Customer & Marketing Insights…

    Prime Therapeutics (Boston, MA)
    …It fuels our passion and drives every decision we make. **Job Posting Title** Principal Customer & Marketing Insights Analyst (Voice of Customer ) - Remote ... Description** The Principal Customer & Marketing Insights Analyst is a subject matter expert (SME) who consults...collaboratively to provide the highest quality of care and service to our members. If you are looking to… more
    Prime Therapeutics (10/01/25)
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  • Service Desk Analyst Hybrid…

    Beth Israel Lahey Health (Charlestown, MA)
    …find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity, ... outcomes and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require elevated support.**… more
    Beth Israel Lahey Health (09/26/25)
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  • Service Desk Analyst - SME (Team…

    GovCIO (Boston, MA)
    **Overview** GovCIO is currently hiring for a Service Desk Analyst - Team Lead to provide first-line technical support to the organization's end-users to resolve ... issues related to IT hardware and software. The service desk analyst team lead monitors ...lead monitors service delivery activities to ensure service level agreements are met and improve customer… more
    GovCIO (09/20/25)
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  • Sr. Customer Insights Analyst

    The Hertz Corporation (Boston, MA)
    …the organization. **A Day in the Life:** A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and ... This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation… more
    The Hertz Corporation (09/20/25)
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  • Performance Management Analyst (Data…

    State of Massachusetts (Boston, MA)
    …The Office of Performance Management and Innovation (OPMI) is a shared service between the MBTA and the Massachusetts Department of Transportation (MassDOT) with ... the MassDOT Annual Performance ReportTracker. *Position Summary* The Performance Management Analyst at the Office of Performance Management and Innovation (OPMI)… more
    State of Massachusetts (09/07/25)
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  • Information Service Technical…

    GovCIO (Boston, MA)
    **Overview** GovCIO is currently hiring a Information Service Technical Analyst to support our newly awarded customer contract. This position will be fully ... $44,400.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6703/information- service -technical- analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2025-6703_ **Category**… more
    GovCIO (09/16/25)
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