- Pearson (Boston, MA)
- **Position Summary:** Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a team dedicated to providing Pearson ... employees to enhance the educational experience of students. The Part-Time Customer Service Analyst provides consistent, professional, courteous,… more
- CAI (Boston, MA)
- …to solve requests. **Job Description** We are looking for a customer service -oriented **Bilingual** ** Service Desk** ** Analyst ** to provide Level 1 ... Service Desk Analyst **Req number:** R6876...Desk support to our customers applying technical knowledge and customer service skills via phone, email, or… more
- State of Massachusetts (Chelsea, MA)
- …infrastructure calls. The Service Desk Analyst will provide high quality customer service and problem resolution to all supported customers. If the ... *About the Role:* EOTSS is seeking to hire a * Service Desk Analyst * to join the End...& Abilities:* * Minimum one (1) year of relevant Customer Service / Service Desk… more
- Beth Israel Lahey Health (Charlestown, MA)
- … relations and communications skills. This individual must be skilled in both customer service and various information technology areas. On a day-to-day basis, ... job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering...1 support position is responsible for all aspects of customer requests and incident management. This includes logging, triaging,… more
- Wayfair (Boston, MA)
- …payment and refund ecosystem. Our team acts as the strategic bridge between Customer Service , Engineering, and Finance, untangling ambiguous process gaps and ... time, Wayfair does not provide sponsorship for employment authorization for this position. Senior Analyst , Customer Payments Journey We are looking for a Senior … more
- Insight Global (Boston, MA)
- … Service Desk Analyst (1-2 years) - Proven expertise with positive customer service skills and communication skills - Experience with ACD systems, such as ... for Giving Back, and Best Workplaces for Parents. The Service Desk analyst will serve as the...overnight weekend shift. We are seeking folks who are customer service -oriented, high energy, professional, and eager… more
- Wayfair (Boston, MA)
- …Optimization At Wayfair, we care deeply about our customers. Our award-winning Customer Service (CS) team combines cutting-edge technology with genuine human ... with cross-functional stakeholders to design and implement initiatives that enhance Customer Service operations. + Lead multiple high-impact projects from… more
- CVS Health (MA)
- …tool and its functionality. The position involves, but not limited to: . Exceptional customer service to manage Salesforce cases in support of internal and ... with heart, each and every day. **Position Summary** The Customer Reporting and Data Operations Senior Analyst ...schedules, and client expectations . History of focusing on customer needs and providing outstanding service .… more
- SMX (Boston, MA)
- Customer Support Analyst (4966)at SMX(View all jobs) (https://www.smxtech.com/careers/) United States This role serves as the primary point of contact for users ... translating user feedback and data into actionable insights. The position is customer -facing and requires strong communication skills, attention to detail, and the… more
- Cognizant (Boston, MA)
- … Desk Support Analyst will provide first-level technical support and customer service for enterprise IT environments. This entry-level role involves handling ... EC2, S3, Azure AD/Entra ID, and MFA architecture. + Deliver customer service excellence in unified contact center environments, using Genesys, Amazon Connect,… more