• Customer Service Quality

    ASM Research, An Accenture Federal Services Company (Boston, MA)
    …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
    ASM Research, An Accenture Federal Services Company (06/06/25)
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  • Call Quality Coach - Vietnamese

    Humana (Boston, MA)
    …willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
    Humana (07/15/25)
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  • Director of Service Delivery

    Prime Therapeutics (Boston, MA)
    …necessarily report to this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + ... areas/potential projects where process redesign/improvement can significantly impact efficiency, quality , profitability, competitive position, and customer satisfaction,… more
    Prime Therapeutics (06/24/25)
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  • Quality Engineer 2, Design Assurance

    Teleflex (Chelmsford, MA)
    …ourselves on being totally Customer Centric in our unrelenting focus on Improving Quality , Service and Value as perceived by our customers. Our employees are ... are produced, and change management is implemented. * Interpret customer feedback to define user needs and product requirements...part of a cross-functional team. * Partner with Product Quality Assurance and Operations to make risk-based… more
    Teleflex (07/09/25)
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  • Quality Assurance Engineer II

    Amazon (North Reading, MA)
    Description MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Quality Assurance Engineer II Job Location: North Reading, ... plans, test cases, and drive continuous improvements to the quality assurance processes using Internet and Web...box tests. Work closely with engineers, business owners, and customer service professionals throughout the development and… more
    Amazon (06/14/25)
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  • Program Delivery Quality Assurance

    National Safety Council (Worcester, MA)
    …Instructor Service Specialist is assigned classes state-wide to conduct quality assurance monitoring. Observe and document instructor activities covertly ... Impairment We are currently looking for a Program Delivery Quality Assurance Monitor to join us in...and Powerpoint + At least 2 years of relevant customer service or call center experience preferred… more
    National Safety Council (06/03/25)
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  • Quality Assurance Engineer II,…

    Amazon (Westborough, MA)
    …not allowing failures into the field. Basic Qualifications - 4+ years of quality assurance engineering experience - Experience in automation testing - Experience ... entire product lifecycle (from product development, to deployment, to support & service ), embodying Amazon's leadership principle: Customer Obsession. We raise… more
    Amazon (07/20/25)
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  • Manager, IT Risk Assurance & Compliance

    Point32Health (Canton, MA)
    …not-for-profit health and well-being organization dedicated to delivering high- quality , affordable healthcare. Serving nearly 2 million members, Point32Health ... all of our colleagues, which helps us to provide service with empathy and better understand and meet the...with business organizations and other IT groups to ensure quality solutions are delivered within project timelines. + Engage… more
    Point32Health (07/23/25)
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  • Distribution Associates

    ManpowerGroup (Lakeville, MA)
    …+ **Distribution Experience Required** **Distro Flex - Returns:** + ** Quality Assurance or Customer Service experience required** + **Distribution ... **Melco or Barudan** exp preferred + Perform embroidery on customer orders. Following orders accurately & ensuring quality... customer orders. Following orders accurately & ensuring quality standards are met + Trim and inspect embroidery… more
    ManpowerGroup (07/26/25)
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  • Customer Service Coordinator,…

    Wolters Kluwer (Boston, MA)
    …your place here. (https://youtu.be/OZ2kSzAaXK4?si=sDgZ7DZUbMnBddMq)** **What We Offer: ** The Customer Service Coordinator role offers growth potential ... and amazing benefits. **What You'll be Doing:** As a Customer Service Coordinator, you will utilize your...company policies and industry regulations. + Implement and monitor quality assurance standards. + Serve as a… more
    Wolters Kluwer (07/03/25)
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