- Pearson (Boston, MA)
- **Position Title: Customer Service Technical Support Administrator** **Location: Remote** **Company Summary** **:** At Pearson, we're committed to a ... achieve both academic and personal success. **Department Summary:** The Customer Support department is part of the...**:** The Service Desk Tech 1, School Technical Support is an hourly position with… more
- Pegasystems (Waltham, MA)
- …in partnership with various stakeholders such as Customer Success, Service Assurance, Technical Support , Software Engineering, and Infrastructure. ... production. **Who You Are:** Director of Technical Support is a technical customer ...experience, with 5+ years in a leadership role, driving customer service and success in a … more
- Philips (Cambridge, MA)
- …High School Diploma, Vocational Education/ Bachelor's Degree in Electronics or Electrical Engineering, Technical Support , Customer Service Management or ... Administrator, CPHIMS/ CAHIMS certification. + 2+ years of experience in Technical Support , Customer Support , Electronics, Information Technology or… more
- State of Massachusetts (Haverhill, MA)
- …to work as part of a team; will be self-motivated and proactive; will provide excellent customer service , technical support , and will become an integral ... Windows and Linux servers and related services. * Provide technical support and improvise solutions related to...Service Desk staff * Provide timely and efficient customer service . Respond to technical … more
- SMX (Boston, MA)
- …to lead and coordinate dispersed field teams + Excellent troubleshooting, technical support , and customer service skills + Familiarity with government ... challenges and recommend improvements to optimize sustainment and support services + Support customer site visits, technical meetings, and status updates… more
- Applied Materials (Gloucester, MA)
- …activities **Key Responsibilities** + Deliver specialized New Product Introduction (NPI) technical training both in-house and at customer locations, requiring ... technical development, and certification. Anticipate, prevent, and resolve customer satisfaction issues. + Manage multiple projects of diverse scope and… more
- State of Massachusetts (Boston, MA)
- …will also be responsible for managing Procurement Support , including delivering strong customer service through technical assistance and support . ... management, project planning, or education. * Familiarity with learning management and customer service software. *Salary Range*: $125,000 to $135,000 *Other… more
- Confluent (Boston, MA)
- …between Confluent Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop ... up your sleeves and dig in to help address customer issues alongside Confluent Technical Support... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- Evolv Technology (Waltham, MA)
- …Documentation: Accurately document technical issues and resolutions in the Evolv Service and Support Platform. + Maintain comprehensive records of ... Technical Support EngineerThe Elevator Pitch Evolv...trust-based relationships with customers. + Feedback and Improvement: Gather customer feedback to improve product functionality and service… more
- CAI (Boston, MA)
- …for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. **Job ... Desk support to our customers applying technical knowledge and customer service ... Service Desk role and/or technical support role + 6-12 months of customer … more