- Humana (Boston, MA)
- **Become a part of our caring community and help us put health first** The Customer Success Agent is responsible for member retention through active ... engagement with high-risk members. The Customer Success Agent work assignments are often straightforward and of moderate complexity. Humana's Customer … more
- Wayfair (Boston, MA)
- …improved agent engagement, streamline resolution processes, and ultimately boost customer satisfaction through better Net Promoter Scores (NPS). We focus on ... to define and execute on impactful roadmaps. + Demonstrated success in coaching engineers and fostering inclusive, engaged team...effectively. + Nice To Have: + Experience working with customer support, agent tools, or internal enablement… more
- PNC (Boston, MA)
- …respected, valued and have an opportunity to contribute to the company's success . As a Relationship Manager III within PNC's Treasury Management organization, you ... Who We Are PNC is a trusted provider of shareholder representation, escrow agent , and paying agent services, delivering high-touch execution and operational… more
- Hilton (Boston, MA)
- A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver ... **What will I be doing?** As a Guest Services Agent , you would be responsible for greeting and registering...Today, Hilton remains a beacon of innovation, quality, and success \. This continued leadership is the result of our… more
- Compass Group, North America (Ashland, MA)
- Flik Hospitality Group + We are hiring immediately for part time GUEST SERVICES AGENT positions. + Location: Warren Conference Center and Inn - 529 Chestnut Street, ... are required. More details upon interview. + Requirement: Previous customer service experience is preferred, but not required. *Internal...thought and inclusion for all is what drives our success - we invite you to start your journey… more
- Sprinklr (MA)
- Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management ... (Unified-CXM) platform helps companies deliver human experiences to every customer , every time, across any modern channel. Headquartered in New York City with… more
- Google (Cambridge, MA)
- …that achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering ... and out-of-the-box solutions to help business users achieve greater success and drive business impact. In this role, you...in CCaaS and Conversational AI, defining the future of customer engagement. You will define product strategy, leading the… more
- Anywhere Real Estate (Lexington, MA)
- …Specialist (RSS)** to join our team and add value to our real estate agent 's experience. In this role, you will provide critical administrative, operational, and ... customer service support to our Coldwell Banker Real Estate...This position plays a significant role in driving the success of our key principle of helping our agents… more
- Chewy (Boston, MA)
- …Replacements, and Concessions (RRC) org. Youʼll drive our strategy to protect customer trust while deterring fraudulent behavior across a $180M+ RRC portfolio. Your ... high-judgment role. Youʼll lead initiatives that span ML fraud detection, agent workflow governance, refund gating logic (sendbacks, holds), and abuse escalations… more
- Citizens (Medford, MA)
- …of closing and managing a portfolio of simple to medium complexity lead agent syndicated transactions. The position supports the strategic goals of credit management ... mitigate operational and reputation risk. + Effectively manage, as administrative agent , the investors by ensuring timely, proper and effective communication… more
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