- Quickbase (Boston, MA)
- Title: Director , CX Operations Reporting to: Vice President, Revenue Operations Location: Boston, MA (Hybrid) Department: Business Operations About ... programs that support the Quickbase Customer Journey . Collaborate with the CX , Operations , FP&A, and executive leadership in the creation of our Annual… more
- Blue Cross Blue Shield of Massachusetts (Boston, MA)
- …can show up for everyone like they're the only one. The Customer Experience ( CX ) Team works to support all business areas by visualizing and articulating customer ... that drive improved outcomes for our customer and business. The Associate Director Experience Transformation and Operational Excellence is a critical member of the… more
- Verint Systems, Inc. (Boston, MA)
- …every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation. We ... more at www.verint.com . **Overview of Job Function:** The Partner Marketing Events Sr. Director plays a critical role in bringing our brand and messaging to life… more
- Kyndryl (Boston, MA)
- …strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in the Healthcare or ... innovative solutions that enhance customer journeys, improving customer technology operations , and integrate cutting-edge capabilities such as Agentic AI. The… more
- Travelers Insurance Company (Boston, MA)
- …the journeys of our customers, employees, and business partners. As a Director , Journey Analytics, you will lead complex analyses to quantify insights, identify ... strategic business partnerships across multiple functional areas to consult on CX priorities, influence strategic business decisions, ensure optimal outcomes, and… more
- The Hertz Corporation (Boston, MA)
- …results in customer-facing environments. Whether your background is in contact center operations , loyalty strategy, customer segmentation, or CX design, you know ... operational powerhouse to lead our North American contact center operations and continue to transform our service recovery model....to transform our service recovery model. As the **Senior Director of Customer Care & Service Recovery** , you'll… more
- Cardinal Health (Boston, MA)
- …plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Business Analysis serves as a liaison ... to inform the delivery of Information Technology solutions. Investigates business operations , identifies causes behind the results achieved, and articulates the… more