- Otsuka America Pharmaceutical Inc. (Boston, MA)
- **Job Overview:** The Director , Customer Engagement Platforms (CEP) will be responsible for overseeing the development, implementation, and optimization ... of customer engagement platforms , starting with,...of customer engagement platforms , starting with, but not limited... for Engagement and insights Excellence, the Director will manage the Customer Engagement… more
- ISC2 (Boston, MA)
- …of Enterprise Applications + Web Analytics & Tagging Lead + Community & Engagement Platforms Owner + Provide mentorship and technical guidance across assigned ... of our successes. Learn more. **Position Summary** The Senior Director of Digital Platforms will lead the...experimentation and implementation of AI use cases related to customer experience, reporting, and engagement + Collaborate… more
- Dana-Farber Cancer Institute (Boston, MA)
- The Director of Business Application Platforms serves as the strategic and technical leader for Dana-Farber Cancer Institute's enterprise application ecosystem, ... goals. By establishing governance frameworks and architectural standards, the Director of Business Application Platforms drives consistency, resilience,… more
- Coinbase (Boston, MA)
- …supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible ... customer satisfaction (CSAT). * Oversee integration and customization of SaaS platforms and in-house applications to deliver seamless customer and agent… more
- Teradata (Boston, MA)
- …user experiences powered by modern web technologies and AI-driven design. As the Senior Director of User Platforms , you will: + Lead and inspire the Console ... across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. **What you… more
- UKG (Boston, MA)
- …+ Prior involvement in launching or scaling a digital concierge or AI-assisted customer engagement program. Company Overview: UKG is the Workforce Operating ... the Role We are seeking a strategic, data-driven leader to serve as the Director of Customer Experience Intelligence (CXI). This role will be responsible for… more
- Beth Israel Lahey Health (Charlestown, MA)
- …Experience is responsible for shaping and driving Beth Israel Lahey Health's (BILH) digital customer engagement platforms , with a focus on digital marketing ... SEO/SEM, social media, programmatic), and the use of CRM ( customer relationship management) and CDP (consumer data platforms...( customer relationship management) and CDP (consumer data platforms ) to drive patient growth, engagement , and… more
- Wolters Kluwer (Waltham, MA)
- …to candidates based in Europe as well. **About the Role:** We are looking for a Director of Customer Success to lead a global customer success team ... clients achieve measurable outcomes and long-term value from our platforms , which will drive long-term customer value...customer value and retention for our business. The Customer Success Director is a senior leadership… more
- Lumen (Boston, MA)
- …us as we digitally connect the world and shape the future. **The Role** The Director of Customer Insights is a strategic leadership role within the Growth and ... translating complex data into actionable strategies that drive growth, enhance engagement , and improve the overall customer journey. **Location** This… more
- Humana (Boston, MA)
- …, Product Management Conceives of, develops, delivers, and manages products for customer use. The Director , Product Management requires an in-depth understanding ... put health first** Humana's Product organization is seeking a Director of Product Management with deep knowledge of the...Market Insights** + Stay ahead of industry trends in customer data platforms , personalization, and marketing technology.… more