- WATTS (North Andover, MA)
- …future ahead. The Customer Experience Manager will work closely with the Customer Service teams across all Watts brand platforms to streamline business ... (KPIs). PRINCIPAL RESPONSIBILITIES AND DUTIES: + Lead and develop a high-performing Customer Service team, fostering a culture of accountability, collaboration,… more
- Pegasystems (Boston, MA)
- …environment supporting SAAS applications with a focus on operational delivery excellence and customer service . * You are self-motivated, inquisitive, ... our platform * Be a mentor of best cloud operational and engineering practices within the team * Handle...engineering practices within the team * Handle alerts, incidents, service requests and changes within SLA. Own customer… more
- TD Bank (Boston, MA)
- …enterprise knowledge, recognizes and anticipates emerging trends and identifies operational efficiencies and opportunities with other business management / ... roadmap and/or deliverables/ frameworks/ short to long term goals etc.) + Sets operational team direction and collaborates with others to execute on common goals +… more
- Highmark Health (Boston, MA)
- …This job is responsible for the oversight and enhancement of all Service Excellence efforts including complaint, grievance, and internal investigations of ... Family Advisory Council (PFAC) and providing education and training on service excellence best practices. **ESSENTIAL RESPONSIBILITIES** + Effectively triage,… more
- Ralliant (Boston, MA)
- …and remote teams and will identify opportunities for growth. They will ensure exceptional customer service , operational excellence , and alignment with ... and performance reviews, fostering a culture of accountability and growth. Operational Excellence + Oversee day-to-day operations of onsite locations,… more
- Takeda Pharmaceuticals (Lexington, MA)
- …and provide guidance as needed. + Optimize CSLe Reporting: Lead/support US Customer Service Level external (CSLe) reporting and process optimization. + ... **Job Description** **Title: Lead, US Logistics Network Performance and Business Excellence ** **Location: Lexington, MA** **About the role:** As a Lead, US… more
- Manulife (Boston, MA)
- …being part of an opportunity to be at the forefront of transformation, innovation and service excellence for our US Retirement business? Then we would love to ... our US Retirement business while maintaining our reputation for service excellence . Our customers are our top...and rollovers, ensuring compliance with regulatory guidelines and internal service level agreements (SLAs). + Improve customer … more
- Sanofi Group (Cambridge, MA)
- …China). + Continuously evaluate global best practices in isotope distribution and delivery. ** Customer and Patient-Centric Service Excellence ** + Embed a ... **Job Title:** Senior Director, Radioligand Therapy Delivery and Customer Service **Location:** Cambridge, MA **About the Job** Sanofi Oncology is pioneering the… more
- Ricoh Americas Corporation (Wilmington, MA)
- **Job Title:** Area Customer Service Coordinator **Summary:** Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ... Office suite and other computer operations. + Demonstrated with prior experience in customer service or related fields. + Commitment to personal growth and… more
- ManpowerGroup (Burlington, MA)
- …client, a leading organization in the healthcare and pharmaceutical industry, is seeking a Customer Service Representative to join their team. As a Customer ... skills, which will align successfully in the organization. **Job Title:** Customer Service Representative **Location:** Burlington, MA **Pay Range: 25.00**… more