- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... so that reviews of calls are accurate for technical content and employees are provided with the correct policies,...+ Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of… more
- GovCIO (Boston, MA)
- …accounts to identify new complaints and inquiries in real time. + Provides quality assurance for the development, implementation, and tracking of VOICE/DRIL/FoRR ... **Overview** GovCIO is currently hiring for a Senior Data Analyst to help lead a team of Data Analysts...and analyzing varied data for the purpose of data quality and program reporting. + Responsible for interpreting data,… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …WFM Developer will collaborate with the workstream leads to build the Quality Management, Workforce Management and Reporting systems per the defined designs. ... meetings and provide input on build methodology expertise. + Coordinates with content developers and graphics designers to ensure that needs are technically… more
- Wolters Kluwer (Waltham, MA)
- …+ Assist in managing high-volume content workflows and priorities. + Support quality assurance initiatives for multimedia content . + Evaluate content ... to partnering organizations and subject matter experts to ensure high- quality content delivery. + Communicate with subject...Director and Product Manager. + Consult with the Digital Content Analyst , Digital Experience Group, and other… more
- Manulife (Boston, MA)
- …plans for migration-related challenges (eg, broken links, redirects, downtime). + Ensure quality assurance and testing processes are in place for migrated ... scalable solutions. The TPO collaborates with cross-functional teams including HCD, content strategy, infrastructure, quality engineering and development to… more
- TD Bank (Boston, MA)
- …the completion of necessary compliance/new process assessment templates + Contributes to Quality Assurance activities by supporting the development of test ... backlog, managing delivery blockers, continuously assessing customer feedback. The Business Analyst II should always be considering how to maximize value, assessing… more
- Charles River Laboratories (Wilmington, MA)
- …Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance , Marketing, and Corporate Development. They partner with their ... seamless user experience for employees and HR teams. The analyst role will collaborate with HR, IT, and business...and business needs. + Maintain and update knowledge base content within Neocase to ensure accuracy and relevance. System… more
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