- Bright Horizons (Newton, MA)
- **Primary Purpose** The Senior Director , CX Strategy will help grow our brand reputation in the market and drive brand CX efforts to support and ... and professionally. **Job Summary:** We are looking for a Senior Director of CX Strategy to help us grow our brand reputation in the market and drive… more
- Quickbase (Boston, MA)
- Title: Director , CX Operations Reporting to: Vice...Partner to the Customer Success Management executive and the senior CX leaders to support the design ... you will support the design and implementation of our Customer Experience ( CX ) strategy , which includes: team segmentation, coverage models, capacity planning,… more
- Verint Systems, Inc. (Boston, MA)
- …opportunities. Learn more at www.verint.com . **Overview of Job Function:** As the GTM Strategy Sr. Director , you will be responsible for our Agent Copilot ... Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX...Strategy and offers to drive overall business growth. This… more
- Wolters Kluwer (Waltham, MA)
- The **Digital Strategy Director , Product and Pricing Enablement,** will lead the transformation of product and pricing practices across the Tax & Accounting ... Ultimately, this role strengthens our commercial foundation-reducing churn, improving CX , and supporting long-term growth. **Key Responsibilities** + **Document… more
- Verint Systems, Inc. (Boston, MA)
- …every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation. We ... the development, implementation and ongoing analysis of the health benefits strategy - including plan design, pricing strategy , administration, compliance,… more
- Travelers Insurance Company (Boston, MA)
- …the journeys of our customers, employees, and business partners. As a Director , Journey Analytics, you will lead complex analyses to quantify insights, identify ... to identify further optimization opportunities and communicate business results across senior leaders. You will lead strategic business partnerships across multiple… more
- The Hertz Corporation (Boston, MA)
- …contact center operations and continue to transform our service recovery model. As the ** Senior Director of Customer Care & Service Recovery** , you'll own a ... Whether your background is in contact center operations, loyalty strategy , customer segmentation, or CX design, you know how to lead complex teams, drive… more