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- …not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services ... (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1...and timely follow-up of service requests/incidents. The Service Desk Analyst interacts with… more
- State of Massachusetts (Boston, MA)
- **OFFICE of the COMPTROLLER (CTR)** ** Service Desk Analyst , EDP II** */**/* **FY26 - 006** ** **_About the Office of the Comptroller_** The Office of the ... (EOTSS), over 150 state departments, and external vendors. *_Position_**__**_Summary_* CTR is seeking*a Service Desk Analyst *to join our team and ensure IT… more
- Beth Israel Lahey Health (Charlestown, MA)
- …to find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, ... BILH entities and its affiliates. Using the Information Technology Service Management suite provided Tier 1 support...accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests… more
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