• Service Desk Team Lead…

    Red River (Lexington, MA)
    …Lead with an active Secret clearance to join our team ! The Team Lead (Tier 2) is a strong service desk engineer, primarily responsible for working ... on a team within the Service Desk and managing the day-to-day functions, including scheduling and coordinating daily workload for service desk … more
    Red River (10/16/25)
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  • Medical Front Desk Lead

    Ophthalmic Consultants of Boston (Danvers, MA)
    …patient care starts at the front desk -and so does leadership. As the Front Desk Lead , you'll be the face of our values: Outstanding Patient Care, Unity, ... + Team Development: Mentor and support front desk team members through hands-on training and...a fast-paced environment + Outstanding leadership, communication, and customer service skills Join OCB and lead from… more
    Ophthalmic Consultants of Boston (08/07/25)
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  • Lead Front Desk Attendant (evening)

    HealthFitness (Cambridge, MA)
    …, is seeking a proactive and customer- service -driven ** Lead Front Desk Attendant** to join our team on campus in **Cambridge, Massachusetts** . ... and efficient experience for all members and guests. You'll lead by example-guiding front desk staff during...role. Ensure all guests, visitors, and members receive exceptional service while thriving in a fast-paced, team -oriented… more
    HealthFitness (08/22/25)
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  • Service Desk Analyst Tier 2 - Hybrid

    Beth Israel Lahey Health (Charlestown, MA)
    …you're not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst, Tier 2 provides advanced technical support to end users ... various clinical, administrative, and technical systems. The Tier 2 Service Desk Analyst acts as an escalation...Tier 1 and ensure proper assignment to the EPIC team as required. **Job Description:** **Primary Responsibilities:** 1. Install,… more
    Beth Israel Lahey Health (10/17/25)
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  • Service Desk Analyst

    CAI (Boston, MA)
    Service Desk Analyst **Req number:** R6410 **Employment...+ May perform other job duties as directed by Team Lead or Service Delivery Leader ... bringing neurodiversity to the enterprise. **Job Summary** As a Service Desk Agent, you will be responsible...performance metrics to achieve daily individual work goals and team monthly metrics + Preserve and grow your knowledge… more
    CAI (10/18/25)
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  • Service Desk Manager

    Applause (Framingham, MA)
    …As a Service Desk Manager, you will lead our global Service Desk team . The ideal candidate will have 3+ years of progressive experience in IT ... management, with a strong focus on service delivery, team leadership, and process optimization....maintaining high service levels. Key Responsibilities: + Team Leadership & Management: + Lead , mentor,… more
    Applause (09/16/25)
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  • Front Desk Manager

    Omni Hotels (Boston, MA)
    …+ Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures + Empathetically listen to guest inquiries and ... + Manage conflict resolution between employees and/or guests. + Recruit and interview team members. Monitor and develop team members by training, supervising,… more
    Omni Hotels (09/18/25)
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  • Lead Client Service Representative

    VCA Animal Hospitals (West Yarmouth, MA)
    …seeking a highly experienced Client Service Professional to join our leadership team as our Lead Client Service Representative. Under direction from ... the Hospital Manager, the Lead Client Service Representative performs a wide...holidays **Job Responsibilities** * Responsible for the day-to-day client service areas of the front desk . This… more
    VCA Animal Hospitals (10/16/25)
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  • Field Support Tech Lead

    Beth Israel Lahey Health (Charlestown, MA)
    …This includes acting as an escalation point on tickets not resolved by the Service Desk and Field Support as well as logging, triaging, resolving, and ... timely follow-up of service requests/incidents. The Lead Field Support Technician...staff.** **8. Acts as an escalation point for the Service Desk and Field Support.** **9. Possess… more
    Beth Israel Lahey Health (10/11/25)
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  • Front End Lead Full Time

    BJs Wholesale Club (Revere, MA)
    …Coaches, teaches and develops all frontline team members to ensure excellent member service . The Front End Lead teaches, develops and motivates all team ... by setting clear expectations, utilizing follow up and accountability. Team Members: + Teach, coach and lead ... excellence through all points of contact. + Set service standard expectations for all team members.… more
    BJs Wholesale Club (09/30/25)
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