- Red River (Lexington, MA)
- …Lead with an active Secret clearance to join our team ! The Team Lead (Tier 2) is a strong service desk engineer, primarily responsible for working ... on a team within the Service Desk and managing the day-to-day functions, including scheduling and coordinating daily workload for service desk … more
- Ophthalmic Consultants of Boston (Quincy, MA)
- …passion for providing outstanding customer service ! We are currently looking for Front Desk Lead for our Quincy office. The schedule is Monday Through Friday ... careers. Can we help you with yours? The Front Desk Lead will be responsible for upholding... the FD staff to optimize staff productivity and service ; resolve workplace problems of team and… more
- HealthFitness (Cambridge, MA)
- …Harvard Recreation, proudly managed by HealthFitness, is seeking a ** Lead Front Desk Attendant** to join the team on campus in **Cambridge, Massachusetts.** ... thrives in a dynamic, higher education environment. If you lead by example and are passionate about delivering exceptional...service , we'd love to have you on our team . **Full-time:** 30-40 hours per week **Schedule:** Sunday-Thursday 4pm-11pm… more
- State of Massachusetts (Chelsea, MA)
- …seeking to hire a * Service Desk Analyst* to join the End User Support Team . The Service Desk Analyst is the first point of contact for the ... Office of Technology Services and Security (EOTSS)* is the lead enterprise technology organization for the Commonwealth of Massachusetts....User Support Contact Center. The primary role of the Service Desk Analyst is to handle the… more
- CAI (Boston, MA)
- Bilingual (Italian/English) Service Desk Analyst **Req number:** R6634...+ May perform other job duties as directed by Team Lead or Service Delivery ... neurodiversity to the enterprise. **Job Summary** As a bilingual Service Desk Analyst (Italian/English), you will be...performance metrics to achieve daily individual work goals and team monthly metrics + Preserve and grow your knowledge… more
- GovCIO (Boston, MA)
- **Overview** The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 ... to meet with customer representatives. **Responsibilities** + Manage and mentor Tier 1 Service Desk Technicians, ensuring that all government mandated SLAs and… more
- Marriott (Boston, MA)
- …and objectives and manages to achieve or exceed goals. **Supporting Management of Front Desk Team ** * Utilizes interpersonal and communication skills to lead ... office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Position directs and works with managers and employees...and we connect guests through engaging experiences and thoughtful service . If you're a team player who… more
- Beth Israel Lahey Health (Charlestown, MA)
- …This includes acting as an escalation point on tickets not resolved by the Service Desk and Field Support as well as logging, triaging, resolving, and ... timely follow-up of service requests/incidents. The Lead Field Support Technician...staff.** **8. Acts as an escalation point for the Service Desk and Field Support.** **9. Possess… more
- BJs Wholesale Club (Danvers, MA)
- …Coaches, teaches and develops all frontline team members to ensure excellent member service . The Front End Lead teaches, develops and motivates all team ... by setting clear expectations, utilizing follow up and accountability. Team Members: + Teach, coach and lead ... excellence through all points of contact. + Set service standard expectations for all team members.… more
- WATTS (Andover, MA)
- …ICT infrastructure for all Watts Water Technologies companies globally. The QAD Lead Business Analyst is responsible for providing advanced functional and technical ... This role operates as a senior-level contributor within a team of developer/analysts, collaborating to design scalable solutions, develop specifications,… more