- Insight Global (Boston, MA)
- …and Requirements - 2 --4-year Technical Degree OR equivalent experience as a Level 2 Service Desk Analyst (4-6 years); or Junior Application Support ... Support Specialist to join their fully remote 24x7 Level 2 Application Support team for roughly 3000+ end users....Tier II analyst will provide an exceptional customer service experience and technical assistance to corporate end users.… more
- State of Massachusetts (Chelsea, MA)
- …is to handle the processing of Tier 1 support and infrastructure calls. The Service Desk Analyst will provide high quality customer service and problem ... the Role:* EOTSS is seeking to hire a* Service ** Desk **Analyst*to join the*End**User**Support**Team*. The Service Desk...diagnosis, determination and resolution. . Escalate tickets effectively to Tier 2 or 3 teams within timeframes… more
- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate ... am - 5:00 pm. On site. The IT Help Desk Technician will provide Level 1- 2 support...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- Insight Global (Braintree, MA)
- …expert) * Cisco / Meraki Networking (Routers, Switches, ASA, VPN) -- experience with Tier 2 support of this architecture/technologies * Printing and MS Server ... local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company....of issues or services forwarded from the IT Help Desk that may require hands on or onsite support… more
- State of Massachusetts (Everett, MA)
- …Support Specialists. They will respond to escalated Service Desk (ACD) calls and Tier 1 and Tier 2 self- service tickets, assist in providing high ... Tier 3 client issues * Analyze and resolve Tier 3 issues within Service Level Agreement...in a phone support/call center environment desirable * Two ( 2 ) years of supervisory or team lead experience *… more
- TEKsystems (Concord, MA)
- …mainframe applications and hardware. The candidate will offer support with problems that the first- tier of help desk support is unable to resolve. The candidate ... network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. The candidate may… more
- Beth Israel Lahey Health (Charlestown, MA)
- …its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 In-person support position is responsible for all aspects of ... **Experience:** + 1-3 years related work experience required in 2 plus years of Service Desk /Field/IT Support experience supporting a large enterprise… more
- State of Massachusetts (Boston, MA)
- …Professional*: * 5 years of experience supporting Microsoft Operating Systems, preferably in a service desk environment with a help desk ticketing system. * ... other hardware problems for end users. Analyze and resolve tier 1 and 2 issues, escalating any...with internal and external groups to ensure excellent customer service and support. * Strong customer service … more
- Center For Health Information And Analysis (Boston, MA)
- …Professional: + 5+ years of experience supporting Microsoft Operating Systems, preferably in a service desk environment with a help desk ticketing system. + ... other hardware problems for end users. Analyze and resolve tier 1 and 2 issues, escalating any...with internal and external groups to ensure excellent customer service and support. + Strong customer service … more
- CompuCom (Boston, MA)
- …times and schedules. This is fundamentally a Tier 1 / Tier 2 help desk support role that emphasizes client interaction, service excellence, and rapid ... Candidates must be comfortable adapting to dynamic environments, providing white-glove service to high-profile clients, and quickly reprioritizing tasks in response… more