- Beth Israel Lahey Health (Charlestown, MA)
- …entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support position is responsible ... Advanced technical computer skills as required for technical support specific to functional area and...Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support… more
- Oracle (Boston, MA)
- …issues that require in-depth technical analysis beyond Tier 1 and Tier 2 support . Perform thorough root cause analysis of critical incidents, ... innovative Conversational and Generative AI capabilities. As an experienced technical expert, you will play a pivotal role in...and process improvements to enhance the efficiency of the support function Being hands-on is a critical requirement for… more
- GE Vernova (Cambridge, MA)
- …Essential Responsibilities: Demonstrates accountability for cost, schedule, quality, and technical accuracy of assigned tasks. Provide technical guidance ... test, and commissioning. Perform, lead, or manage design and related technical scope from Conceptual, Preliminary, and Detailed Design including successful… more
- Accenture (Boston, MA)
- …root cause analysis to help resolve day-to-day issues with implementation You directly support client Idea owners, providing technical and analytical support ... the engagement is finished PartnersInPerformance Basic Qualifications Undergraduate degree 2 + years of professional experience Preferred Qualifications Degree from a… more
- PwC (Boston, MA)
- …analyse client needs, develop financial solutions, and offer guidance and support to help clients optimise their financial performance, improve decision-making, and ... consulting. Your work will involve providing comprehensive guidance and support to clients in optimising their financial performance, improving decision-making,… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National...application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
- Robert Half Technology (Cambridge, MA)
- …while maintaining a high level of service. Responsibilities: * Deliver Tier 1 to Tier 2 .5 technical support for desktop systems, ensuring timely ... support to both office and lab environments, handling technical escalations and ensuring smooth operations for onsite employees....* Minimum of 3-5 years of experience in desktop support and technical troubleshooting. * Proficiency in… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Insight Global (Braintree, MA)
- …= expert) * Cisco / Meraki Networking (Routers, Switches, ASA, VPN) -- experience with Tier 2 support of this architecture/technologies * Printing and MS ... local healthcare client of ours is looking for a Tier 3 Support Specialist to join their...integration issues with the current platform * Work with technical staff in other departments and within the managed… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured ... Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support...(eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical … more
