- American Tower (Woburn, MA)
- …through scripting in common scripting languages, primarily PowerShell. + Assist lower tier support teams by providing expertise, training, and documentation. ... degree or equivalent experience required. + A minimum of 3 years in customer facing IT support ...Assist higher tier support teams with hands-on assistance, such… more
- Micron Technology, Inc. (Boston, MA)
- …a high-integrity, best-in-class customer engineering team ? responsible for strengthening technical partnerships, ?inspiring Micron and our customers to deliver ?the ... objectives and drive Micron successful SSD engagements at a Tier 1 OEM. + Regularly visit customers to identify...+ Assist in solving SSD problems and providing test support ; be the central point of contact during critical… more
- AeroVironment (Wilmington, MA)
- …and documentation, to include, but not limited to, RMF, NIST SP 800-171, and CMMC + Support implementation of CMMC Level 3 efforts + Support Cyber team's ... GRC efforts, software vetting, compliance documentation, exception monitoring, and configuration support . You will be required to manage a heavy workload… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …. + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- The Tier 2 Technical Support Operations...research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National.... + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering… more
- Insight Global (Braintree, MA)
- Job Description A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company. * Escalation point of issues or ... integration issues with the current platform * Work with technical staff in other departments and within the managed...backend infrastructure support for the NOC and Tier 3 resource * Wireless Technologies understanding… more
- Insight Global (Clinton, MA)
- Job Description Provide Tier II support for Windows-based desktops and laptops. Install, configure, and troubleshoot peripheral devices (printers, scanners, ... maintain accurate support logs. Lead and supervise a small team of Tier I support technicians, providing guidance and training. Coordinate escalations and… more
- Boston Public Schools (Boston, MA)
- … provider and a minimum of 3 years as a student support manager TERMS: Managerial Tier C. Please refer to www.bostonpublicschools.org/ohc (under "Employee ... Career Readiness Reports to: Head of School Term: Managerial Tier C Location: Community Academy The Director of Partnerships...3 years of relevant work experience in student support and working in an urban setting + Strong… more
- Oracle (Boston, MA)
- …analysis of complex mechanical issues impacting data center operations. Provide tier 3 support and technical escalation as required. + **Load ... and environmental conditions for current and planned IT loads. + **Project Support :** Collaborate with engineering and project teams to develop, review, and… more
- Humana (Boston, MA)
- …in Stars/HEDIS data, regulatory requirements, and agile product development, and 3 tier software development and technical support for critical systems. ... part of our caring community and help us put health first** The Lead, Technical Product Owner requires someone known for creative problem solving. This role solves… more
