• Tier II Help Desk…

    ASM Research, An Accenture Federal Services Company (Boston, MA)
    …support for everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical ... Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be… more
    ASM Research, An Accenture Federal Services Company (12/04/25)
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  • Deskside Support Engineer

    Center For Health Information And Analysis (Boston, MA)
    …+ 5+ years of experience supporting Microsoft Operating Systems, preferably in a service desk environment with a help desk ticketing system. + Possesses ... other hardware problems for end users. Analyze and resolve tier 1 and 2 issues, escalating any issues that...Unit 6: Customer Service & End User Support Level II ; Deskside Support Specialist Salary is commensurate with experience… more
    Center For Health Information And Analysis (11/08/25)
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  • Software Administrator and User Support Specialist

    State of Massachusetts (Boston, MA)
    …IT/helpdesk support experience is preferred * General knowledge of ticketing system and help desk practices. * Intermediate level knowledge of CRM environments. ... Agency business units. Specifically, this position is responsible for providing the first- tier end user support for the Salesforce-based eLIPSE and other Agency… more
    State of Massachusetts (11/04/25)
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