- General Motors (Warren, MI)
- …and contact center advisors with intelligent, connected support. We are seeking a ** CX Product Manager ** with hands-on experience in **Salesforce Service ... customer insights, and business needs. + Align product direction with Global CX strategy, Salesforce...times a week {or other frequency dictated by their manager }. The selected candidate will be required to travel… more
- Acxiom (Lansing, MI)
- The Manager , Customer Experience & Experimentation plays a critical role in driving continuous improvement across the customer lifecycle by analyzing, ... CX insights. Collaborate with internal and/or external UX, product , and marketing teams to optimize touchpoints + Define...Will Have:** + 5+ years of experience in marketing, customer experience ( CX ), and/or consulting related work.… more
- Zoom (Lansing, MI)
- What you can expect We are hiring a Product Marketing Manager , focused on our AI enabled virtual agent solution, Zoom Virtual Agent (ZVA), to join the Product ... direct reports. We're looking for someone with a deep understanding of customer experience ( CX ), self-service automation, and AI-driven technologies. Zoom… more
- The Hertz Corporation (Lansing, MI)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product , Technology, and Customer … more
- Coinbase (Lansing, MI)
- …is expected and fully supported. *What you'll be doing (ie. job duties): * Group Product Manager (L7) and all of the associated expectations * You will be ... responsible for fully-automating Coinbase's customer support with extremely high quality and ...of support-related products: * Help Center * Chatbot * In- product guidance and support (eg 'cards' within the Retail… more
- General Motors (Warren, MI)
- …for OnStar Protect Services, collaborating with cross-functional teams including Product Management, Marketing, Vehicle Programs, Brands, CX , go-to-market, ... per week, at minimum. This job may be eligible for relocation benefits._ **About Product Marketing for OnStar Services** Our vision is a world with zero crashes,… more
- Coinbase (Lansing, MI)
- …operating at the intersection of product and support to transform the customer experience. We're hiring a Program Manager , Coinbase One, to evolve Priority ... execution for the Global Customer Support (GCS) organization,...Support into a best-in-class offering and leverage CX to drive member retention and product … more
- Coinbase (Lansing, MI)
- …The EAA CX AE organization is responsible for building the customer experience platforms that streamlines the customer service and compliance processes ... *Role* - We would like to add an Engineering Manager to help extend our platform at Coinbase in...doing (ie. job duties):* * Wear multiple hats of Customer Experience, CX Agent Experience and Technology… more
- Coinbase (Lansing, MI)
- …all times. * *Develop deep domain expertise: *Ensure your team deeply understands finance, CX , HR, compliance and product data, building targeted data marts and ... build and manage the Analytics Engineering team supporting finance, CX , HR, compliance and other product teams....this role requires a mix of leadership, technical expertise, customer focus and product mindset. Here's what… more
- Dow (Midland, MI)
- At a glance Position: Customer Manager Primary Location:Midland (MI, USA), Michigan, United States of America Additional Locations: Collegeville (PA, USA) Houston ... + Collaborates with other functions and stakeholders to deliver CX results. Required Qualifications + A minimum of a...customer 's needs and experiences rather than hard-selling a product . The customer 's needs get identified and… more
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