• IT Vendor Management Lead ;Network, Telecom…

    Humana (Lansing, MI)
    …health first** The IT Vendor Management Lead - Network, Telecom & Call Center Platforms is responsible for managing mission-critical suppliers that support ... the company's enterprise connectivity, unified communications, call center operations, and network resiliency. This role oversees large carrier agreements,… more
    Humana (01/09/26)
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  • Call Center Manager

    Luxury Bath Technologies (Port Huron, MI)
    …our full line of acrylic bath and shower systems. We're currently seeking an experienced Call Center Manager to lead our inside sales and scheduling team ... Call Center Manager - Port Huron,...to optimize appointment setting and territory coverage + Monitor performance metrics and drive results to meet weekly and… more
    Luxury Bath Technologies (11/15/25)
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  • Supervisor- Call Center Provider…

    Henry Ford Health System (Troy, MI)
    GENERAL SUMMARY: To supervise, organize and coordinate the Provider Inquiry Call Center . To maximize service levels through scheduling, floor management, ... coaching and performance management. To maintain and report on all information...based on trends to maximize the efficiency of the call center productivity). + Determine training, policies,… more
    Henry Ford Health System (01/13/26)
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  • Call Center Client Solutions Account…

    Teleperformance USA (MI)
    …and lead all scheduled client conference calls to discuss performance , quality, status of projects, etc.** + **Proactively assesses, clarifies, and validates ... deliver a strategic partnership that produces top level KPI performance .** **You will serve as a trusted advisor to...to resolve client issues and complete client requests.** + ** Lead solution development efforts that best address client needs,… more
    Teleperformance USA (01/08/26)
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  • Contact Center Sales Team Lead

    TruGreen (Rochester Hills, MI)
    …secondary education preferred. + 3+ years of experience in sales, telemarketing, and or call center experience strongly preferred + 1 or more years senior level ... "a great place to work!" **Position Overview** The Contact Center Sales Team Lead is a hybrid...performance . + Accepts other delegated responsibilities from Contact Center leadership as needed to support sales objectives including,… more
    TruGreen (12/06/25)
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  • Contact Center Supervisor - Intermediate

    University of Michigan (Ann Arbor, MI)
    … Representatives. Directs efforts and provides technical guidance on the use of call center technology. Serve as an escalation point for handling complaints ... overseeing additional assistance. Evaluate and coordinate workflow/activities to achieve expectations, monitor call center data and manage to goals for new… more
    University of Michigan (01/15/26)
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  • Contact Center Operations Manager

    Robert Half Finance & Accounting (Kalamazoo, MI)
    …have strong leadership skills and experience in operations management, particularly in a call center environment. Responsibilities: * Lead daily operations ... Manager to oversee and optimize the operations of our call center within a non-profit organization in...center staff to encourage growth and enhance team performance . * Implement change management strategies to improve processes… more
    Robert Half Finance & Accounting (12/20/25)
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  • Contact Center Supervisor

    Peckham, Inc. (Lansing, MI)
    …equivalent + 3-6 months supervisory or leadership experience PREFERRED QUALIFICATIONS + Call center experience + Current Peckham Employee COMPETENCIES Building ... we can gain a complete view of your experiences* Peckham Inc. - Contact Center Supervisor SUMMARY The Contact Center Supervisor provides leadership and direction… more
    Peckham, Inc. (01/14/26)
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  • Team Lead , Member Services

    RxBenefits (Detroit, MI)
    …Oversee and direct the day-to-day activities of telephone operators and call center agents + Build and maintain a performance -driven culture + Attend ... **Team Lead , Member Services** Exempt/Non-Exempt: Exempt Member Services Team...observation of real-time dashboards to identify and resolve any call - center or MSR-level performance issues… more
    RxBenefits (01/10/26)
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  • Team Lead , Quality Excellence

    RxBenefits (Detroit, MI)
    …degree Education or equivalent work experience. + 1-2 years of proven experience as call center supervisor or similar leadership position + Experience in a ... On the Job Training, member escalations and overrides and phone support during high call volumes. The Quality Excellence Team Lead will work closely with… more
    RxBenefits (01/13/26)
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