- US Bank (Detroit, MI)
- …+ High school diploma or equivalent + Typically, at least 18 months of customer service or related experience **Preferred Skills/ Experience ** + Effective ... excel at-all from Day One. **Job Description** Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.… more
- Kyndryl (Lansing, MI)
- …+ Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- Sedgwick (Southfield, MI)
- …from an accredited college or university preferred. ** Experience ** Eight (8) years of contact center / customer experience related to this position or ... with claims operations leadership teams, which have substantial impact in reducing customer effort/enhancing customer experience , improving disability and… more
- Sedgwick (Southfield, MI)
- …appropriate to line of business preferred. ** Experience ** Eight (8) years of contact center / customer experience related to this position or ... We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here,...equivalent combination of education and experience required to include four (4) years of comparable… more
- ManpowerGroup (Fremont, MI)
- …or Bachelors) preferred. + Minimum of 3 years of experience in a contact center or customer service environment. + Proven leadership experience ... health sciences industry, is seeking a dedicated and motivated Customer Service Supervisor to join their team. As a...Supervisor, you will be an integral part of the Contact Center Management team supporting the Nutrition… more
- ManpowerGroup (Fremont, MI)
- Our client in Fremont, Michigan is seeking an onsite Contact Center Customer Service Coordinator to join their team. The ideal candidate will have strong ... which will align successfully in the organization. **Job Title: Contact Center Customer Service Coordinator**...Comfortable with computer systems and CRM platforms + Proven customer service experience If this is a… more
- Ford Motor Company (Allen Park, MI)
- …to change the way the world moves? In this position The Global Customer Relationship Center (GCRC or contact center ) sits within the Ford Customer ... Service Division. This role acts as a critical liaison, ensuring the Contact Center 's operational needs and strategic objectives are effectively translated into… more
- Henry Ford Health System (West Bloomfield, MI)
- …preferred. Previous HFHS clinical/ customer service experience helpful. Six (6) months experience as a Contact Center Advocate I or one year ... + Previous experience in a healthcare call center or customer service environment strongly preferred....decisions. PHYSICAL DEMANDS/WORKING CONDITIONS: Work in a health care Contact Center environment. May experience … more
- Humana (Lansing, MI)
- …+ ** Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... needs and develop architecture solutions and blueprints for the customer experience center platform solutions...Provide best practice recommendations and optimization opportunities within the contact center experience platform +… more
- Henry Ford Health System (Detroit, MI)
- …preferred. Previous HFHS clinical/ customer service experience helpful. Six (6) months experience as a Contact Center Advocate I or one year ... to make sound decisions. PHYSICAL DEMANDS/WORKING CONDITIONS: Work in a health care Contact Center environment. May experience mental/visual strain due to… more
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