- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Corewell Health (Royal Oak, MI)
- …Hospital Registrar 2, in addition to performing all Registrar tasks, is recognized as a subject matter expert and mentors staff to exceed Beaumont Health and ... performance metrics. Performs as a Management Team representative in supervisor 's absence to resolve problems/issues/questions/concerns and initiate downtime and… more
- Fifth Third Bank, NA (Grand Rapids, MI)
- …evaluating performance + Mentor and train peers while functioning as a Customer Solution's subject matter expert + Escalate complaints and/or accounts with ... required to perform any other job-related instructions as requested by their supervisor , subject to reasonable accommodation. MINIMUM KNOWLEDGE & SKILLS… more