• Customer Experience Quality

    HTC Global Services Inc (Auburn Hills, MI)
    …cross-functional teams, including product development, engineering, supplier and manufacturing quality , and customer service, to facilitate issue resolution. ... understood, and effectively addressed, ultimately contributing to improved product quality , customer satisfaction, and brand loyalty. Requirements:… more
    HTC Global Services Inc (04/18/25)
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  • Quality Assurance Analyst

    Pearl Interactive Network (Lansing, MI)
    …ongoing feedback to ensure continuous improvement in customer experience . **Essential Duties and Responsibilities:** ** Quality Monitoring & Oversight:** ... Join Our Talent Community to support future operations.** A ** Quality Assurance Analyst (QAA)** is responsible for...on continual process improvements aimed at ensuring a positive customer experience and maintaining service excellence. +… more
    Pearl Interactive Network (04/26/25)
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  • Quality Analyst I - Planning

    LG Energy Solution (Holland, MI)
    Title: Quality Analyst I Reports to: Quality Director Location: Holland, MI LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large ... Come join the leader in advanced EV batteries! www.lgenergymi.com Summary: The Quality Analyst I is responsible for communicating with various teams… more
    LG Energy Solution (05/11/25)
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  • Senior Analytic Data Analyst - FEP HEDIS…

    Highmark Health (Lansing, MI)
    …+ None **Preferred** + None ** EXPERIENCE ** **Required** + 5 - 7 years of Business Analyst Experience , or + 5 - 7 years of Data Analytics Experience , or ... and deployment of analytics to assist in the betterment of HEDIS Quality performance improvement. The incumbent cleanses, validates, audits, and compares data from… more
    Highmark Health (03/13/25)
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  • Departmental Analyst 12- Federal Compliance…

    State of Michigan (Lansing, MI)
    …and Experience Education Possession of a bachelor's degree in any major. Experience Departmental Analyst 12 - Three years of professional experience , ... equivalent to the experienced (P11) level in state service. Alternate Education and Experience Departmental Analyst 9 - 12- Educational level typically acquired… more
    State of Michigan (05/09/25)
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  • Quality Assurance Analyst

    ASM Research, An Accenture Federal Services Company (Lansing, MI)
    …and review/analyze customer feedback to evaluate overall customer experience . Assigns root cause and identifies systemic quality problems. Uses data ... Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience more
    ASM Research, An Accenture Federal Services Company (05/15/25)
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  • Sr Analyst , Business Quality

    Molina Healthcare (MI)
    …of customer initiated inquiries and requests, leveraging extensive programming experience and utilizing technical tools as necessary to debug/analyze problems. + ... **Job Description** **Job Summary** Interfaces with the customer in developing requirements for major projects of considerable complexity; prepares system design… more
    Molina Healthcare (04/05/25)
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  • Sr. Business Intelligence Analyst - Full…

    Henry Ford Health System (Jackson, MI)
    …a programming language. . Epic certification in Clarity/Caboodle Data Model. . Proven customer service experience with strong active listening skills. . Skilled ... GENERAL SUMMARY: The Sr. Business Intelligence Analyst is an interdependent member of the analytics...effectively with ambiguity, manages deadlines, and maintains timeliness and quality of delivery. They anticipate and can quickly adapt… more
    Henry Ford Health System (03/04/25)
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  • Principal Bus Intelligence Analyst

    Henry Ford Health System (Detroit, MI)
    …the use of relational databases and development of data visualizations. + Proven customer service experience with strong active listening skills. + Effectively ... This is a Hybrid Job Opportunity The Principal Business Intelligence Analyst is an interdependent member of the analytics community who plays a pivotal role in… more
    Henry Ford Health System (05/10/25)
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  • APEX Force.Com Architecture Written And Verbal…

    COOLSOFT (Lansing, MI)
    …DOE Status requirement Job interview type Email Recruiter:coolsoft Job Description Analyst : Sales Experience , APEX, Force.Com, Architecture Written And Verbal ... APEX Force.Com Architecture Written And Verbal Communication Skills Analyst (Jobs Requirement id 153384 Job title ... Job location in Lansing, MI Skills required Sales Experience , APEX, Force.Com, Architecture Written And Verbal Communic Open… more
    COOLSOFT (05/13/25)
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