• Software Guidance and Assistance, Inc. (Auburn Hills, MI)
    …together, we mean it. You'll join a diverse team built on these core values: customer service , employee development, and quality and integrity in everything ... Software Guidance & Assistance, Inc., (SGA), is searching for a Fraud Data Analyst for a RIGHT TO HIRE assignment with one of our premier Banking clients in uburn… more
    Upward (07/23/25)
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  • Emergent Holdings (Lansing, MI)
    …workflows and business processes within area(s) to improve customer service , decrease operational costs, and improve overall quality . Identifies and/or ... Star Ratings projection modeling and analytics for Medicare Advantage. The Data Analyst will work with large datasets to generate insights, perform ad-hoc analyses,… more
    Upward (07/13/25)
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  • Pioneer Metal Finishing Jobs (Monroe, MI)
    …and operations teams to coordinate customer deliverables, visits, and overall customer services. This includes both service and tactical elements of ensuring ... regulations are upheld. With the support of the Business Analyst , conduct financial analysis on completed projects and new...portfolio. Work with operations and commercial organizations to expand customer offerings and improve the quality of… more
    Upward (06/28/25)
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  • Ford (Dearborn, MI)
    …to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for ... you will drive innovation and ensure seamless data discoverability, governance, and quality by overseeing a suite of metadata products, including Data Catalog, Data… more
    Upward (07/13/25)
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  • Customer Service Quality

    Henry Ford Health System (Troy, MI)
    …implement effort to maintain or increase the quality of work performed within Customer Service . Conduct random audits and quality checks to ensure member ... and production measures. To provide ongoing reporting and feedback to both Customer Service Specialist and management staff regarding performance. Measure and… more
    Henry Ford Health System (07/21/25)
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  • Customer Service Quality

    ASM Research, An Accenture Federal Services Company (Lansing, MI)
    …execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and ... evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality more
    ASM Research, An Accenture Federal Services Company (06/06/25)
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  • Customer Service Systems Ops…

    Under Armour, Inc. (Lansing, MI)
    Customer Service Systems Ops Analyst ** Customer Service Systems Ops Analyst ** **Values & Innovation** At Under Armour, we are committed to ... Career Site Here. (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte\_company=ua&\_s.crb=aNMP8gWoYkBDFn%252bz2BldysgcgQHZpVs6tHzE9smSuXE%253d) **Purpose of Role** The Customer Service Systems Operations Analyst more
    Under Armour, Inc. (07/09/25)
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  • Service Desk Analyst 2-3

    City of Detroit (Detroit, MI)
    …technology tasks and projects * Instruct groups or individuals on technology * Deliver quality customer service to users * Write technical and non-technical ... tickets using the service desk too. Provide Customer and Service Desk Analyst ...and as part of a team, to provide timely high- quality customer -focused services * Define appropriate technical… more
    City of Detroit (07/22/25)
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  • Quality Assurance Analyst

    Pearl Interactive Network (Lansing, MI)
    …(CSRs). This role includes monitoring incoming calls and other work types to assess customer service quality , accuracy of information, and adherence to ... **Pearl Interactive Network** is seeking a detail-oriented and process-driven ** Quality Assurance Analyst ** to help monitor, evaluate,...calls and other types of work to evaluate the quality of customer service , accuracy… more
    Pearl Interactive Network (07/22/25)
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  • CSC Tier 2 Analyst

    State of Michigan (Dimondale, MI)
    CSC Tier 2 Analyst Print (https://www.governmentjobs.com/careers/michigan/jobs/newprint/5013783) Apply  CSC Tier 2 Analyst Salary $23.61 - $43.33 Hourly ... of Michigan. View Position Description here: Information Technology Infrastructure Analyst (https://mcsc.state.mi.us/AgencyPDFs/0801-25-22-128.pdf) Position Location: This position is located in… more
    State of Michigan (07/23/25)
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