- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Humana (Lansing, MI)
- …willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- Bridgestone Americas (Detroit, MI)
- …this person must have strong interpersonal skills and exceptional customer service experience! Manufacturing Quality Assurance work includes: * Defining ... and specifying activities, processes, and standards to fulfill the quality requirements for a manufactured material, component, or product * Building and maintaining… more
- Prime Therapeutics (Lansing, MI)
- …necessarily report to this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + ... areas/potential projects where process redesign/improvement can significantly impact efficiency, quality , profitability, competitive position, and customer satisfaction,… more
- Arab Community Center for Economic and Social Serv (Dearborn, MI)
- …analysis on existing program plans and reviews. + Recommends practices, productivity, quality , and customer - service standard. + Identifies problems, ... Quality Assurance Specialist (Behavioral Health) Department: Community Health & Research Center Location: Dearborn, MI START YOUR APPLICATION… more
- PNC (Kalamazoo, MI)
- …have an opportunity to contribute to the company's success. As a Senior Quality Assurance Specialist within PNC's Lending Technology Credit Card Processing ... performed remotely, at the manager's discretion. As a Senior Quality Assurance Specialist, you will be responsible...upon that we expect our employees to be: + ** Customer Focused** - Knowledgeable of the values and practices… more
- Pearl Interactive Network (Lansing, MI)
- …(CSRs). This role includes monitoring incoming calls and other work types to assess customer service quality , accuracy of information, and adherence to ... **Pearl Interactive Network** is seeking a detail-oriented and process-driven ** Quality Assurance Analyst** to help monitor, evaluate,...calls and other types of work to evaluate the quality of customer service , accuracy… more
- SpartanNash (Byron Center, MI)
- …+ Review the weekly customer complaint report provided by customer service for any trends that impact quality or safety of OwnBrand products, determine ... Center, Michigan 49315 **Job Description:** **Position Summary** In this role the Quality Assurance Specialist will support in the establishment and maintenance… more
- TTEC (Lansing, MI)
- …has a place here with TTEC's award-winning employment experience. As a Temporary Quality Assurance Specialist working remotely in the United States, you'll be ... are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the … more
- Sartorius (Ann Arbor, MI)
- …Sartorius Lab Products and Services (LPS) team is seeking an experienced Software Quality Assurance Engineering Manager to lead our software development efforts ... crucial leadership role, you will be responsible for establishing and implementing quality assurance best practices, standards, and procedures to ensure that… more
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