- Prime Therapeutics (Lansing, MI)
- … Director , Customer Experience & Omnichannel **Job Description** The Director Customer Experience & Omnichannel leads a team to identify ... problems and help them to achieve their goals. This position develops Customer Experience strategies for multiple customer types (member, clients, health… more
- Otsuka America Pharmaceutical Inc. (Lansing, MI)
- **Job Summary** The Associate Director (AD), Commercial Data Management (CDM) within Data Enablement (DE) for Business Analysis (BA) is accountable for strategically ... and utility of Otsuka's data assets. **Job Description** Reporting to the Director CDM, this role will be responsible for providing strategic insight and… more
- Kyndryl (Lansing, MI)
- …such as Agentic AI. The ideal candidate will have a strong background in Customer Experience , BPO models, and/or CCaaS transformation programs with a passion for ... center transformations. + Guide cross-functional consultants to design and implement customer experience (CX) transformation strategies. + Drive modernization of… more
- Humana (Lansing, MI)
- …technology. You'll oversee engineering teams building platforms that power personalized customer journeys, omnichannel campaigns (email, SMS, push, social), CRM ... platforms. + Align engineering initiatives with business goals (eg, customer acquisition, retention, revenue growth). + Drive innovation in AI/ML-driven… more