- Confluent (Lansing, MI)
- …One Team. One Data Streaming Platform. **About the Role:** We are seeking an Escalation Manager to join our Global Technical Support organization at Confluent. ... covering the US West PT shift. The position is remote. As an Escalation Manager , you will be responsible for supporting customers who use Confluent's cloud and… more
- CVS Health (East Lansing, MI)
- …as SME ( _Subject Matter Expert_ ), and function as the highest level of escalation prior to manager and/or director involvement. This person also has a major ... role in the eligibility file process, which may include troubleshooting, error reports, and user acceptance testing. **Required Qualifications** + 3+ years of experience working with eligibility, including a demonstrated proficiency in processing accurate and… more
- CVS Health (Lansing, MI)
- …support needs identification for the member's Individual Plan of Care. + **Risk Escalation :** Inform the assigned care manager of newly identified health/safety ... manager within an established timeframe. + **Quality Issue Escalation :** inform the assigned care manager and/or...**Quality Issue Escalation :** inform the assigned care manager and/or associate manager of any identified… more
- Manada Technologies (Caledonia, MI)
- …address issues with products and services. Site Dispatcher will support the Site Manager in managing escalation and workflow from Manada's partners and clients. ... and client satisfaction. Finally, our site dispatcher should be comfortable with being an escalation point of contact for our customers, and an individual who can… more
- Ford Motor Company (Dearborn, MI)
- …products people use and love. **In this position ** The Ascent Process Implementation Manager is a People Leader position within the Ford MP&L Order and Material ... to ensure Clear to Build readiness. + Utilize Pega for case management escalation process, with cross functional stakeholders + Define and execute escalation … more
- CBRE (Lansing, MI)
- Contracts and Commercial Sr Manager Job ID 220291 Posted 10-Jun-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Risk Management ... industry. **About the Role:** As a CBRE Sr. Commercial Manager , you will be responsible for leading the contract...in the Legal Spend and Budget Tracker. + Contractual Escalation & Approval Workflow: Coordinate internal approvals according to… more
- Lineage Logistics (Novi, MI)
- The LinOS Sustainment Manager is responsible for ensuring the ongoing success and optimization of Lineage's LinOS platform following implementation. This role ... utilization, and proactively addressing inventory and put-away discrepancies. The Sustainment Manager serves as a key bridge between technology, inventory control,… more
- Robert Half Technology (Grand Rapids, MI)
- Description We are looking for a skilled Help Desk Manager to lead and develop a regional IT Service Desk team in Grand Rapids, Michigan. This Contract-to-Permanent ... to meet organizational targets. * Act as the primary escalation point for complex technical issues and service requests....Participate in a rotating 24x7 on-call schedule to provide escalation support when needed. Requirements * A minimum of… more
- Sumitomo Pharma (Lansing, MI)
- …. **Job Overview** The Senior Manager , Pharmacovigilance Scientist serves as the ... responses. + Contribute to signal detection, monitoring, evaluation, interpretation, escalation , and communication of safety information through established safety… more
- Prime Therapeutics (Lansing, MI)
- …passion and drives every decision we make. **Job Posting Title** Manager Rebate Pharmacy Operations **Job Description Summary** This position provides administrative ... between IT and Operations team, reports progress and roadblocks to leadership for escalation . + Identifies and assists in creation of new Cognos reports and… more