- US Bank (Minneapolis, MN)
- …This function is accountable to drive operational platform management across products and their related ecosystems. Operates in an agile operating model delivering ... At US Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition… more
- Kyndryl (St. Paul, MN)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist , conversational AI, predictive outreach). ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Zoom (St. Paul, MN)
- …Managing complex project portfolios for Zoom Contact Center , Virtual Agent , WFM, QM, and Agent Assist implementations, including resource allocation ... teams, ensuring seamless project execution and high-qualityoutcomes. Experience with contact center solutions, WFM, QM, AI and virtual agent technologies is… more
- Cayuse Holdings (St. Paul, MN)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote (M-F 8am-5pm EST) **_SALARY:_** $15.00-$17.00 ... **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project… more
- Coinbase (St. Paul, MN)
- …* This is inclusive of Coinbase's entire suite of support-related products: * Help Center * Chatbot * In-product guidance and support (eg 'cards' within the Retail ... tooling for CX agents (you will not own all agent tooling, but you will provide AI-driven tooling which...guide them re: what to say, how to best assist the customer, etc.); this is a different flavor… more
- Metropolitan Council (Minneapolis, MN)
- …for all the on-street operational duty requirements of the Metro Transit Service TRIP Agent . + Responsible for the safety of all Metro Transit TRIP Agents. + Ensure ... a balanced TRIP Agent coverage of bus and rail service, as well...training to maintain positive and proactive outreach interactions and contact with customers. + Provide staff with the appropriate… more
- CGI Technologies and Solutions, Inc. (Minneapolis, MN)
- …the cashier's office. * Participate in customer service outreach activities. * Assist with acceptance agent training: prepare training materials, conduct ... archive files for storage purposes * Interface with Passport applicants at Agency/ Center information and will-call counters: o At the Information Station, ensure… more
- CGI Technologies and Solutions, Inc. (Minneapolis, MN)
- …Cashier's Office. Verify all completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct ... archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will-Call counters: o At the Information Station, ensure… more
- Insight Global (Inver Grove Heights, MN)
- …Collaborate with IT and business units to ensure smooth transition and adoption. 2. Contact Center Platform Management * Administer and support Five9 or similar ... Microsoft Teams Voice Migration & Support * Lead or assist in migrating legacy telephony systems to Microsoft Teams...Genesys, Cisco). * Configure call flows, routing logic, and agent profiles. * Monitor system performance and resolve service… more
- Carrington (St. Paul, MN)
- …optimal performance is reached and sustained. Create and maintain daily system and agent productivity reports. Work with business units to create a high performance ... that meet or exceed defined KPIs, such as penetration, right party contact rate, abandonment rate, compliance and quality testing. + Perform actions required… more
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