- Travelers Insurance Company (Jefferson City, MO)
- … working with financial linkage models and Bayesian models is a plus. + Familiarity with customer experience domain and survey data is a plus. **What is a Must ... complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our… more
- Mastercard (O'Fallon, MO)
- …their greatest potential._ **Title and Summary** Principal Solution Architect - GCD&C CX Technology Overview Mastercard Global Customer Delivery and Care (GCD&C) ... is the B2B and B2C customer support apparatus. We are an innovative and ambitious...technical leader throughout the software development lifecycle. Role All staff at Mastercard are expected to demonstrate 'Mastercard Way'… more
- Enterprise Mobility (St. Louis, MO)
- …This role supports the operational integrity and continuous improvement of hosted customer experience platforms. We offer a robust **Benefits Package** ... Technical Support Helpdesks. This team consists of over 4,000 customer service professionals, support staff and management...ACD, call routing, and voice bot solutions to enhance customer experience . + Monitor and maintain the… more
- Coinbase (Jefferson City, MO)
- …autonomy and accountability, we expect you to have the following skills: * * Customer Support Data Experience : *Familiarity with data elements and processes ... and alignment. Attendance is expected and fully supported. The CX Analytics Engineering team bridges the gap between data...supporting successful Customer Support initiatives, including employee performance monitoring, workforce/staffing inputs,… more
- Coinbase (Jefferson City, MO)
- …of Coinbase's Enterprise Applications and Architecture org, responsible for building the customer experience platforms that streamlines the customer service ... and applications that improve the efficiency and effectiveness of CX agents. This helps resolve customer issues...customer satisfaction levels and a better overall compliant experience for our customers. * *Role*- You will be… more
- Bristol Myers Squibb (Kansas City, MO)
- …demand. To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience ( Cx ) through deep scientific dialog. The role builds ... BMS functions as needed to deliver an overall higher Customer Experience ( Cx ) by meeting...building and maintaining strong relationships with key customers, office staff and others in the customer influence… more
- Concentrix (Jefferson City, MO)
- …for our staff and our clients. Concentrix is a global leader in customer experience solutions and technology, improving business performance for some of the ... clients worldwide. Our vision is to be the greatest customer engagement services company in the world, rich in...sales hunter (B2B sales) and individual contributor. - Demonstrated experience in the CX tech and/or BPO… more
- Mass Markets (MO)
- …to resolve support issues, sell new products and services, and ensure a best-in-class customer experience . In addition to being the best in the business when ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital… more
- Mass Markets (MO)
- …resolve support issues, sell new products and services, and ensure a best-in-class customer experience . In addition to providing exceptional service, you will ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital… more
- Mass Markets (MO)
- …each week across the country to resolve support issues and ensure a best-in-class customer experience . You will need to be confident, fully engaged, a team ... needs, and resolve customer issues + Escalate customer issues to the appropriate staff and...Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer … more
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