- Prime Therapeutics (Jefferson City, MO)
- … Director , Customer Experience & Omnichannel **Job Description** The Director Customer Experience & Omnichannel leads a team to identify ... problems and help them to achieve their goals. This position develops Customer Experience strategies for multiple customer types (member, clients, health… more
- Mastercard (O'Fallon, MO)
- …front-row seat to the future of the inquiry management landscape- blending customer experience design, knowledge management, and digital transformation with ... businesses and governments realize their greatest potential._ **Title and Summary** Director , Business Process Improvement (GBSC Global Process Lead - Inquiry… more
- Otsuka America Pharmaceutical Inc. (Jefferson City, MO)
- **Job Summary** The Associate Director (AD), Commercial Data Management (CDM) within Data Enablement (DE) for Business Analysis (BA) is accountable for strategically ... and utility of Otsuka's data assets. **Job Description** Reporting to the Director CDM, this role will be responsible for providing strategic insight and… more
- Kyndryl (Jefferson City, MO)
- …such as Agentic AI. The ideal candidate will have a strong background in Customer Experience , BPO models, and/or CCaaS transformation programs with a passion for ... center transformations. + Guide cross-functional consultants to design and implement customer experience (CX) transformation strategies. + Drive modernization of… more
- Lumen (Jefferson City, MO)
- …Monitor customer feedback and implement improvements to enhance the customer experience . Resource Allocation and Optimization: + Allocate resources ... in making data-driven decisions and improving overall support quality. Enhance Customer Experience : + Personalized Support: Develop personalized support… more