- Centene Corporation (Jefferson City, MO)
- …Purpose:** Analyzes the contact center's workload to build resourcing and optimize scheduling plans to meet business objectives and goals. Analyzes some complex ... scheduling information and develops staffing recommendations. + Develops staffing...+ Assists in developing policies and procedures for the workforce management unit + Performs other duties as assigned… more
- Centene Corporation (Jefferson City, MO)
- …as necessary, and escalates requests for staffing changes + Partners with the Workforce Scheduling and Forecasting groups to ensure call volumes are being ... real-time analytics to monitor contact center call traffic, reflect current workforce operational targets, and predict resource demands. Analyzes complex contact… more
- Children's Mercy Kansas City (Kansas City, MO)
- …of children beyond the walls of our hospital. Overview The Service Operations Lead Analyst leads daily operations of the Service Desk Team and is an internal ... prior to escalation to next tier of support. Lead Analyst works with Tiers 2-4 level of support to...coordinates efforts to resolve. * Coordinates support with Tier II , Tier III and Tier IV teams on issues… more
- Mass Markets (MO)
- …partner in the industry. We are looking for a proactive and detail-oriented Real-Time Analyst to join our workforce management team. This role is crucial in ... managing agent availability, analyzing performance data, and making real-time scheduling adjustments. This position requires strong analytical skills, adaptability,… more