- Kyndryl (Lincoln, NE)
- …+ Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- Zoom (Lincoln, NE)
- …Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a ... and functionality of technologies. Responsibilities + Designing and implementing contact center solutions to meet business requirements and customer needs +… more
- Mass Markets (NE)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... learn our account management systems while helping improve the customer experience during a difficult time. Our...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Mass Markets (NE)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... new products and services, and ensure best in class customer experience . In addition to being the...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Catholic Health Initiatives (Omaha, NE)
- …assessing processes and issues + quality audits (for completeness and accuracy) of contact center tasks in the electronic health record and providing feedback ... the clinical care locations + ensures that training is customer focused and needs based + delegated responsibility for...the leadership tea + providing feedback and guidance to contact center staff on areas of improvement.… more
- Baylor Scott & White Health (Lincoln, NE)
- …healthcare professionals to clinic administrative and provider staff. **Key Success Factors** + Experience in a call center , customer service, or healthcare ... based on position type and/or level **Job Summary** The Contact Center Specialist 1, under close supervision,...and electronic requests. + Ensures a positive and exemplary experience with all customers by focusing on customer… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving ... and analyzes customer feedback to evaluate overall customer experience . Assigns root cause and identifies...+ Professional Certifications or License + 8+ years of experience in call center , quality control, quality… more
- First National Bank of Omaha (NE)
- … experience + Reside within 120 miles of Omaha, NE **Desired** **:** + Call center experience + Previous experience in a remote working environment + ... between legitimate and potentially fraudulent transactions. + Make outbound contact with customers. + Create fraud and dispute case... experience is at the heart of our customer experience . One key pillar of our… more
- Mass Markets (NE)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... High school Diploma/GED + Previous experience in customer service or a call center environment....and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. + Demonstrates exceptional understanding of military culture and ... is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business...+ 8 - 15 years of relevant post-graduate work experience in counseling, social work, and mental health services.… more
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