• Lead , WFM Reporting…

    CenterWell (Concord, NH)
    …on problems of diverse scope and complexity ranging from moderate to substantial. The Senior Lead of WFM Reporting is responsible for the data architecture ... and help us put health first** The Data and Reporting Lead generates ad hoc reports and...Team Leadership: Manage, mentor, and develop a team of WFM Reporting Analysts. Set coding standards, conduct… more
    CenterWell (01/08/26)
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  • Director of Workforce Management and Capacity…

    Datavant (Concord, NH)
    …changes, financial targets and personnel types for all retrieval methods. + Lead long-range forecasting development that leverages predictive analytics , advanced ... will provide strategic leadership and long-term planning for all Payer WFM programs supporting multi-site, multi-channel and Global contact center operations. This… more
    Datavant (01/06/26)
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  • Manager, Vendor & Workforce Management (Utility…

    Liberty Utilities (Londonderry, NH)
    …through effective vendor governance, forecasting, staffing optimization, and operational analytics . The position drives the balance between customer experience, ... (ASA, FCR, CSAT, Quality, Safety, and Cost per Contact). + Lead structured governance routines (weekly operational reviews, monthly business reviews, quarterly… more
    Liberty Utilities (01/08/26)
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