- DISH Network (Roseland, NJ)
- …interactions through transcripts, incoming calls and callbacks + Confirm adherence to quality assurance guidelines to ensure 100% customer/client satisfaction + ... DISH's performance expectations, including but not limited to, satisfying all assurance , productivity standards and goals + Regular and predictable attendance… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** + ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Robert Half Office Team (Woodbridge, NJ)
- …to team members on quality -related matters. * Coordinate with customer service and call center teams to address quality concerns and enhance client ... Description We are looking for a dedicated Quality Assurance Specialist to join our team. This long-term contract position offers an excellent opportunity to… more
- Robert Half Technology (Princeton, NJ)
- …Strong auditing skills to maintain quality standards * Experience in a Call Center Customer Service environment * Excellent Customer Service skills for ... Description We are in need of a Quality Assurance Analyst to join our team in the insurance industry located in Central, New Jersey. As a Quality … more
- TTEC (Trenton, NJ)
- …has a place here with TTEC's award-winning employment experience. As a Temporary Quality Assurance Specialist working remotely in the United States, you'll be ... finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the...+ 6 months or more of customer service and call center experience + Understanding, interpreting, and… more
- Humana (Trenton, NJ)
- **Become a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the ... of MarketPOINT Sales Agents. This position will oversee the Call Quality process which includes call...language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of… more
- NTT America, Inc. (Trenton, NJ)
- …develop and implement QA/QC programs for equipment manufacturers and integrators. + Develops Quality Assurance and Quality Control plans for greenfield and ... Rewards package. **Your day at NTT DATA** The Data Center Quality Commissioning Specialist is responsible for...QA/QC programs for equipment manufacturers and integrators. + Develops Quality Assurance and Quality Control… more
- TTEC (Trenton, NJ)
- …+ High school diploma or equivalent + 6 months or more of Quality Assurance experience in a call center environment + Understanding, interpreting, and ... days and ignite your career with TTEC's award-winning employment experience. As a Quality Assurance Specialist working remotely in the US, you'll be a part of… more
- J&J Family of Companies (Titusville, NJ)
- …Vendor and Quality Management is responsible for developing and managing the quality assurance standards for all medical inquiries including but not limited ... vendor. **You will be responsible for:** + Oversees the quality of vendor Quality Assurance ...+ 5-6 years Pharmaceutical or Healthcare Industry and Contact Center management/operations experience is preferred. + Understanding of Medical… more
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