- Blue Foundry Bank (Parsippany-Troy Hills, NJ)
- …customer inquiries and service requests, ensuring a positive experience during every interaction. The Contact Center Agent serves as a problem solver; builds ... + Effectively and efficiently handles all communication channels within the Channel Center + Effectively diffuses irate customers, while demonstrating an ability to… more
- Aspen Dental (NJ)
- …affordability, transparency, and access. Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule ... with patients to schedule appointments,as the first point of contact for new patients calling to book an appointment...acceptance and customer care to reach individual and call center goals. + Additional duties as assigned by the… more
- Zoom (Trenton, NJ)
- …and ROI of performance reporting and optimization capabilities to contact center customers. + Persisting benchmark Virtual Agent performance against industry ... Science, Engineering, and Conversational Design to translate data into features that elevate contact center quality and customer experience. About the Team The… more
- TEKsystems (Jersey City, NJ)
- …resolving technical issues related to Unified Communications and Contact Center functionality, including call routing, agent logins, IVR menus, recordings, ... Description Our healthcare client is looking for a Cisco Contact Center Support Analyst. The position will...managing user access, adjusting call routing rules, and modifying agent schedules based on business requirements. * Monitor system… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …requirements, design, build, production and distribution of operational reports based on contact center and business data. Reporting will provide performance ... leadership, and the client. Additionally, this role includes forecasting contact center metrics such as contact...the Workforce Management system to provide actionable forecasts for agent staffing. Performs analysis of data and results and… more
- Cayuse Holdings (Trenton, NJ)
- **Overview** **Job Title:** Service Desk Agent **Cayuse Company:** Cayuse Commercial Services **Location:** Remote **Type:** Full-Time Hourly Non-Exempt **Pay ... Rate:** $20.00-$22.00/hr **The Work** The Service Desk Agent delivers customer service solutions adhering to established company and project quality and productivity… more
- Cayuse Holdings (Trenton, NJ)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote **_SALARY:_** $20.00-$25.00 **_EMPLOYEE ... Non-Exempt **_TRAVEL_** No **_RELOCATION_** No **The Work** The Service Desk Agent provides customer service solutions within service level agreements using company… more
- ICF (Trenton, NJ)
- Description **Energy Efficiency Customer Care Agent ** **Location: Remote (Must be based out of New Jersey)** **Ready to make a difference?** As a Customer Service ... through our specialized energy efficiency team by leveraging state-of-the-art call center technology, online web chat, and efficient business processes within a… more
- Atlantic Health System (Morristown, NJ)
- …+ Review all "at work" injuries/illnesses with the employee, the client contact , and, where applicable, the client disability management team to address any ... - Display a positive attitude and is a positive agent for change. + Teamwork - Work as part...facilities and sites of care include: + Morristown Medical Center , Morristown, NJ + Overlook Medical Center ,… more
- Hackensack Meridian Health (Edison, NJ)
- …experience in a role combining Workforce Management and Data Analytics within a high-volume contact center . + Minimum of 3 years of experience in people ... serve as a leader of positive change. The **Manager of Patient Access Center (PAC) Workforce Management & Data Analytics** is responsible for developing the strategy… more