- Kyndryl (Trenton, NJ)
- …+ Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- Modivcare (NJ)
- …Degree (GED) + 0-2 years of related experience + 6+ months contact center experience OR customer service experience + Strong organization skills, ... looking for optimistic individuals to join the team as Customer Service Representatives (CSR). You play a part in...positive impact on members' lives by being a first contact for questions about our service offerings. As a… more
- Hackensack Meridian Health (Edison, NJ)
- …to transform healthcare and serve as a leader of positive change. The ** Contact Center Representative** will handle multi-channel requests in a fast-paced ... centralized contact center environment, interacting with patients, families...equivalent programs. + Minimum of 1 year of previous experience working in a customer service, … more
- Humana (Trenton, NJ)
- …+ ** Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... needs and develop architecture solutions and blueprints for the customer experience center platform solutions...Provide best practice recommendations and optimization opportunities within the contact center experience platform +… more
- TD Bank (Mount Laurel, NJ)
- …this role. **Line of Business:** Human Resources **Job Description:** The Human Resources Contact Center Specialist provides resource support on all HR policy, ... and services (including navigational support of all HR systems). The Human Resources Contact Center provides guidance and support to all employees, retirees,… more
- Hilton (Trenton, NJ)
- …minimum qualifications:** + Two \(2\) years of experience working in a large\-scale contact center \(more than 500 seats\) + Two \(2\) years of experience ... This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in...a workforce management or scheduling role within a large\-scale contact center + Experience using… more
- Teleperformance USA (NJ)
- …+ **Bachelor's degree or significant equivalent experience as an Account Manager in the contact center industry** + **2 to 4 years of experience as an ... or project manager preferably working with IVR applications or in the contact center industry** + **Minimum** **requirement** **of** **intermediate Microsoft… more
- Prime Therapeutics (Trenton, NJ)
- …the future of pharmacy with us. **Job Posting Title** Service Delivery Manager ( Contact Center ) **Job Description** The Manager Service Delivery is responsible ... driving medium and large-scale Member Operations client implementations and member experience /client relations in a consistent and effective manner. This position… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. + Demonstrates exceptional understanding of military culture and ... is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business...+ 8 -- 15 years of relevant post-graduate work experience in counseling, social work, and mental health services.… more
- Sylvan Learning (Paramus, NJ)
- GENERAL SUMMARY The Center Director is responsible for managing the overall customer experience , sales, and local marketing strategies of the Center to ... Center operations to ensure a consistent, quality educational experience for Sylvan customers while managing costs. He/she ensures... staff and serves as the principle point of contact for the Franchisee. ESSENTIAL JOB FUNCTIONS * Ensures… more