- Fairleigh Dickinson University (Teaneck, NJ)
- Job Summary: The IT Service Desk Operator ( SDO ) is the first point of contact to properly document, report and potentially resolve all technology ... necessary. + Meets defined service level objectives. + Assists the IT Service Desk Supervisor with identifying gaps in University's knowledge base that… more
- Rowan College at Burlington County (Mount Laurel, NJ)
- …furnished in written, oral, diagram, or schedule form. + Ability and experience utilizing IT Help Desk systems. + Ability to recognize and prioritize urgent ... client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. + Instructs users in the use of their assigned desktop… more
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