- Fairleigh Dickinson University (Teaneck, NJ)
- Job Summary: The IT Service Desk Operator ( SDO ) is the first point of contact to properly document, report and potentially resolve all technology ... necessary. + Meets defined service level objectives. + Assists the IT Service Desk Supervisor with identifying gaps in University's knowledge base that… more
- American Water (Camden, NJ)
- …when necessary, documents problems and resolutions. Serve as an escalation for IOC Jr. Operator . * Maintains IOC Desk metrics. * Key Accountabilities* * Develop ... best practices, through its commitments to safety, affordability, customer service , protecting the environment, an inclusive workforce and strengthening communities.… more