- Coinbase (Santa Fe, NM)
- …and automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Program Manager , you will play a ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...or equivalent experience. * 7+ years of experience in technical program management, preferably in consumer facing… more
- Coinbase (Santa Fe, NM)
- …we look for in you (ie. job requirements):* * 7+ years of technical program management experience in technology-first environments, with direct engagement in ... across cloud, networking, storage, and compute platforms, driving highly technical and cross-functional outcomes * Partner cross-functionally with engineering,… more
- Coinbase (Santa Fe, NM)
- … technical and non- technical leaders with ease via weekly and monthly program updates. * Quickly distill complex technical themes so that an entry level, ... is expected and fully supported. * *Team* - EAA CX Agent Experience organization is a vital part of...*Role* - We would like to add an Engineering Manager to help extend our platform at Coinbase in… more
- Coinbase (Santa Fe, NM)
- …business impact. *What you'll be doing (ie. job duties): This role combines technical expertise with business impact, whether it's building robust data pipelines or ... of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect...data modeling initiatives: *Architect our core data models. Provide technical leadership while guiding a team of expert modelers,… more
- Coinbase (Santa Fe, NM)
- …* Demonstrated technical aptitude (via degree or prior experience in a technical role). * Must have experience in CX , AI/ML, and ideally automation-related ... you'll be doing (ie. job duties): * Group Product Manager (L7) and all of the associated expectations *...becomes a real issue * AI-driven assistive tooling for CX agents (you will not own all agent tooling,… more
- Mass Markets (Las Cruces, NM)
- …have established ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager , ... background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time,… more
- Mass Markets (Las Cruces, NM)
- …in the industry. Looking to add an experienced Call Center Client Account Manager I to support complex business process outsourcing accounts. This role will oversee ... client and the MCI operations and shared services team. Our Enterprise Account Manager 's are responsible for the following tasks: + Develop a detailed understanding… more
- Mass Markets (Mesilla, NM)
- …industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer ... operations management is required, with additional experience in customer service, technical support, or back-office operations preferred. This is a full-time,… more
- Mass Markets (Las Cruces, NM)
- …of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, ... pro-actively seeks ways to improve the internal processes and results program -wide. Operations managers conduct regular business meetings with supervisor to complete… more
- Coinbase (Santa Fe, NM)
- …is expected and fully supported. The Compliance team within Customer Experience ( CX ) is responsible for developing and delivering best in class support across ... responsible for executing Compliance controls with adherence to Coinbase's BSA/AML program , transaction monitoring, KYC, CDD, and EDD policies, procedures and… more