- Mass Markets (Las Cruces, NM)
- …activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ... for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance,… more
- Mass Markets (Mesilla, NM)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... in the industry. We are seeking an Experienced Operations Supervisor to lead a team of agents in delivering...experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. +… more
- Mass Markets (Mesilla, NM)
- …ourselves as a trusted partner in the industry. We are looking for experienced call center contact tracing supervisors to support commercial and public sector ... DOES SOMEONE IN THIS ROLE DO? The Customer Service Supervisor position is responsible for ensuring call ...Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a… more
- Mass Markets (Mesilla, NM)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... as a trusted partner in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee… more
- Mass Markets (Las Cruces, NM)
- …activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ... internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to...organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in… more
- Mass Markets (Mesilla, NM)
- …as a trusted partner in the industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive ... organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional experience in… more
- Mass Markets (Las Cruces, NM)
- …ourselves as a trusted partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial and public sector clients. ... for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service and ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Mass Markets (Las Cruces, NM)
- …ourselves as a trusted partner in the industry. We're seeking enthusiastic and dependable Call Center Agents to support a variety of inbound and outbound ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... case management system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by… more