- Humana (Santa Fe, NM)
- …uniquely positioned to put those customers at the center of everything it does. Call Quality Professionals (CQP2) provide information that will assist in the ... Team (CST). Prior to supporting agents, CQP2 complete Medicare Certification, Call Quality Certification, and technology training (Mattersight, MARx, Genesys,… more
- Mass Markets (Mesilla, NM)
- …the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ensure ... with client standards, and drive continuous improvement in service quality . To be considered for this role, you must...Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this… more
- Mass Markets (Las Cruces, NM)
- … call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to ... fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We… more
- Mass Markets (Mesilla, NM)
- … call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to ... on customer service best practices and performance management + Monitor and improve call center metrics, productivity, and service quality + Foster a culture… more
- Mass Markets (Las Cruces, NM)
- … call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to ... as a trusted partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial and public sector clients. In this… more
- Mass Markets (Las Cruces, NM)
- … center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to ... individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance, development, and… more
- Mass Markets (Mesilla, NM)
- …scripts and standard operating procedures. + Meet or exceed performance metrics including call quality and handle time. + Collaborate with team members and ... business services companies in the USA, with a strong call center footprint and operations that extend across multiple...Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this… more
- Mass Markets (NM)
- …department when necessary. + Meet or exceed performance metrics including call quality , response time, and customer satisfaction. CANDIDATE QUALIFICATIONS ... established ourselves as a trusted partner in the industry. We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect… more
- Mass Markets (Las Cruces, NM)
- …partner in the industry. Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on ... and possess a strong work ethic. A background in call center customer service or sales or experience in...required + Provide follow-up coaching about job performance and quality assurance to new employees after training; + Work… more
- Mass Markets (Mesilla, NM)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ... POSITION RESPONSIBILITIES Key Responsibilities: + Manage Sales Supervisors + Oversee quality , production, and hours. + Assist with implementation of strategic sales… more
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