- Mass Markets (Mesilla, NM)
- …in client services or account management in a BPO or contact center . + Strong relationship management and communication skills. + Ability to analyze ... the main point of contact for assigned client accounts. + Ensure service delivery aligns...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and… more
- Mass Markets (Las Cruces, NM)
- …of contact center clients. Experience in both contact center operations and client services or account management is preferred. Candidates ... accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and… more
- Mass Markets (Las Cruces, NM)
- …of contact center clients. Experience in both contact center operations and client services or account management is preferred. Candidates ... accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and… more
- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- …to ensure adequate coverage and most effective, efficient use of Contact Center Triage Consultants + Possesses strong customer service skills, knowledge of ... reinforces quality and customer service standards + Oversees functions of Customer Contact Center to include assigning staff shifts and schedules and ensures… more
- Mass Markets (Mesilla, NM)
- …equivalent + 1+ years of customer service experience, preferably in a contact center . + Strong communication and interpersonal skills. + Ability to multitask ... We are looking for a friendly and reliable Customer Service Representative to support our clients in a BPO...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and… more
- Mass Markets (Las Cruces, NM)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... communication skills, we need your help in managing call center customer service agents. While your team...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (Las Cruces, NM)
- …pre-employment test. POSITION RESPONSIBILITIES WHAT DOES A BILINGUAL CONTACT CENTER REPRESENTATIVE DO? This position supports customer service and sales ... center representatives to support inbound and outbound customer service and sales projects for a wide variety of...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and… more
- Mass Markets (Mesilla, NM)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... WHAT DOES SOMEONE IN THIS ROLE DO? The Customer Service Supervisor position is responsible for ensuring call quality...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (Mesilla, NM)
- …test. POSITION RESPONSIBILITIES Key Responsibilities: + Manage overall contact center operations, including staffing, performance, and service delivery. + ... drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services … more
- Mass Markets (Mesilla, NM)
- …RESPONSIBILITIES Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets and client SLAs. + Monitor ... drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services … more